Floor Sales Specialist – Customer First

Ashby Lumber Co Inc; Berkeley (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Ashby Lumber Co Inc is seeking a Floor Sales representative dedicated to delivering excellent customer service. You will greet customers, help them locate items, and answer questions about merchandise and services.

You’ll cross-sell related products and ensure accurate item availability and smooth checkout in a fast-paced retail setting. The role emphasizes friendly communication, product knowledge, and teamwork within Ashby Lumber’s store environment.

Qualifications

• GREAT Customer Service Training referenced in duties.
• Ability to greet customers and assist with inquiries.
• Cross-sell and refer to appropriate items based on needs.

Responsibilities

• Greet all customers entering the area in a friendly manner and offer assistance.
• Assist customers in locating items and answer questions about items.
• Cross-sell and add on applicable products based on the customer’s project.
• Listen to customer needs and recommend suitable items.
• Fill orders for customers and understand merchandise availability.
• Know the store’s merchandise and computer system well enough to answer inquiries.

Skills

Customer service

Communication

Sales

Tools

Eagle system

IMU

Price Changes

Job description

Ashby Lumber Co Inc is seeking a Floor Sales representative dedicated to delivering excellent customer service. You will greet customers, help them locate items, and answer questions about merchandise and services.

You’ll cross-sell related products and ensure accurate item availability and smooth checkout in a fast-paced retail setting. The role emphasizes friendly communication, product knowledge, and teamwork within Ashby Lumber’s store environment.