Floor Sales I

Ashby Lumber Co; Berkeley (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Ashby Lumber Co is seeking a dedicated team member for its Berkeley location to deliver outstanding customer service. You will be part of the floor sales area, helping customers find items, answering questions, and processing orders with attention to safety and accuracy.

The role emphasizes friendly interactions, product knowledge, and reliable teamwork in a fast-paced hardware store environment. PPE must be worn as required and the store operates with a strong customer-first mindset.

Qualifications

• Customer service experience preferred.
• Ability to lift up to 50 lbs.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide GREAT customer service to Ashby customers in the Berkeley store.
• Assist customers in locating items and answer questions about products.
• Help with inventory tasks, stock shelves, and pull orders as needed.
• Operate store computer system and print inventory labels; follow safety guidelines.

Job description

Job Details

Job Location: Ashby Lumber Berkeley - Berkeley, CA, Salary Range: $20.00 - $24.00Hourly, OBJECTIVE: Provide GREAT customer service to all Ashby Customers. Floor Sales is in charge of an assigned area of the store and is responsible for all activity within that area as though operating their own store by following the duties listed below.

DUTIES AND RESPONSIBILITIES

GENERAL

• Understand that taking care of our customers is your first responsibility. Ashby Way #1, “Put the customer at the center of everything you do.”
• Contribute to a work environment that promotes pride in being part of a winning team
• Set personal productivity and quality standards that ensure Ashby Lumber provides excellent service to customers
• Use proper PPE where needed, including wearing safety toe shoes daily
• Use the proper lifting, carrying, and cutting techniques to avoid injury
• Maintain a safe and clean work area throughout the store

CUSTOMERS

• Represent the store by communicating and interacting with internal and external customers in a warm and welcoming manner with a friendly and interested demeanor - always being courteous, respectful, tactful and patient
• Use skills learned in the GREAT Customer Service Training
• Greet all customers entering your area in a friendly manner and offer assistance
• Assist customers in locating items and answer questions about items
• Cross sell & add on applicable products based on the customer’s project
• Listen to customer’s needs and recommend suitable items
• If unable to answer customer’s questions, find someone who can help, and stay to make sure the customer is taken care of and learn the answer to their questions
• Fill orders for customers if requested
• Know the store’s merchandise and computer system well enough to answer all types of customer inquiries, including when new merchandise is coming in, whether items come in different styles or color, if a product is returnable and if there are comparable items available in the inventory
• Able to navigate Eagle, IMU, Price Changes, and print Inventory labels
• Special projects as assigned

INVENTORY

• Clean, organize and maintain area to make it attractive for shopping
• Front shelves and pull down top stock, request backstock fills when needed
• Complete daily count checks on lows and outs, report counts to Purchasing
• Count merchandise within the department on a cyclical basis to ensure accurate counts
• Track customer requests and recommend items to bring in to stock
• Follow up on reports as assigned
• Other projects as needed to make your assigned area the best it can be
• Take any empty packages to your Supervisor to be sold to the store account

AS NEEDED

• Mix paint
• Fulfill service needs in the locksmith area; cut keys and rekey locks
• Learn to operate wire counter meter for electrical, rope and cable

PHYSICAL REQUIREMENTS

• Sit/Stand for 8 hours per day
• Must be able to lift/carry 50 lbs.
• Must be able to push/pull 50 lbs.
• Vertical and horizontal reaching is required
• All mobility motions are required (standing, walking, sitting, stooping, kneeling, crouching, crawling, and climbing)
• Full range of motion and physical activity occurring frequently for 8 hours per day
• Wear assigned uniforms of Ashby shirt, jeans or work pants, safety toe shoes, and maintain a neat and presentable appearance at all times.

This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your Supervisor, the Store Managers, or the Owners.

You will be evaluated based on your performance of the objectives, duties, and responsibilities listed in this job description, the accomplishment of other assigned tasks, and adherence to Ashby Lumber’s Policies as outlined in the Employee Manual. Your supervisor or the Manager has the right to revise this job description at any time.

This job description is not a contract for employment, and either you or Ashby Lumber may terminate employment at any time, for any reason.