Floor Sales I

Ashby Lumber Co Inc; Berkeley (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Ashby Lumber Co Inc is seeking a Floor Sales representative dedicated to delivering excellent customer service. You will greet customers, help them locate items, and answer questions about merchandise and services.

You’ll cross-sell related products and ensure accurate item availability and smooth checkout in a fast-paced retail setting. The role emphasizes friendly communication, product knowledge, and teamwork within Ashby Lumber’s store environment.

Qualifications

• GREAT Customer Service Training referenced in duties.
• Ability to greet customers and assist with inquiries.
• Cross-sell and refer to appropriate items based on needs.

Responsibilities

• Greet all customers entering the area in a friendly manner and offer assistance.
• Assist customers in locating items and answer questions about items.
• Cross-sell and add on applicable products based on the customer’s project.
• Listen to customer needs and recommend suitable items.
• Fill orders for customers and understand merchandise availability.
• Know the store’s merchandise and computer system well enough to answer inquiries.

Skills

Customer service

Communication

Sales

Tools

Eagle system

IMU

Price Changes

Job description

OBJECTIVE:Provide GREAT customer service to all Ashby Customers. Floor Sales is in charge of an assigned area of the store and is responsible for all activity within that area as though operating their own store by following the duties listed below.DUTIES AND RESPONSIBILITIES:GENERALUnderstand that taking care of our customers is your first responsibility. Ashby Way #1, “Put the customer at the center of everything you do.”Contribute to a work environment that promotes pride in being part of a winning teamSet personal productivity and quality standards that ensure Ashby Lumber provides excellent service to customersUse proper PPE where needed, including wearing safety toe shoes dailyUse the proper lifting, carrying, and cutting techniques to avoid injuryMaintain a safe and clean work area throughout the storeCUSTOMERSRepresent the store by communicating and interacting with internal and external customers in a warm and welcoming manner with a friendly and interested demeanor - always being courteous, respectful, tactful and patientUse skills learned in the GREAT Customer Service TrainingGreet all customers entering your area in a friendly manner and offer assistanceAssist customers in locating items and answer questions about itemsCross sell & add on applicable products based on the customer’s projectListen to customer’s needs and recommend suitable itemsIf unable to answer customer’s questions, find someone who can help, and stay to make sure the customer is taken care of and learn the answer to their questionsFill orders for customers if requestedKnow the store’s merchandise and computer system well enough to answer all types of customer inquiries, including when new merchandise is coming in, whether items come in different styles or color, if a product is returnable and if there are comparable items available in the inventoryAble to navigate Eagle, IMU, Price Changes, and print Inventory labelsSpecial projects as assignedINVENTORYClean, organize and maintain area to make it attractive for shoppingFront shelves and pull down top stock, request backstock fills when neededComplete daily count checks on lows and outs, report counts to PurchasingCount merchandise within the department on a cyclical basis to ensure accurate countsTrack customer requests and recommend items to bring in to stockFollow up on reports as assignedOther projects as needed to make your assigned area the best it can beTake any empty packages to your Supervisor to be sold to the store accountAS NEEDEDMix paintFulfill service needs in the locksmith area; cut keys and rekey locksLearn to operate wire counter meter for electrical, rope and cablePHYSICAL REQUIREMENTS:Sit/Stand for 8 hours per dayMust be able to lift/carry 50 lbs.Must be able to push/pull 50 lbs.Vertical and horizontal reaching is requiredAll mobility motions are required (standing, walking, sitting, stooping, kneeling, crouching, crawling, and climbing)Full range of motion and physical activity occurring frequently for 8 hours per dayWear assigned uniforms of Ashby shirt, jeans or work pants, safety toe shoes, and maintain a neat and presentable appearance at all times.This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your Supervisor, the Store Managers, or the Owners.You will be evaluated based on your performance of the objectives, duties, and responsibilities listed in this job description, the accomplishment of other assigned tasks, and adherence to Ashby Lumber’s Policies as outlined in the Employee Manual. Your supervisor or the Manager has the right to revise this job description at any time.This job description is not a contract for employment, and either you or Ashby Lumber may terminate employment at any time, for any reason.