Floor Persons Slots Part Time (Planet Hollywood LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 2,066,000 - 2,893,000; Part time

Job summary

Caesars Entertainment's Planet Hollywood Las Vegas is seeking a Part Time Floor Person Slots to quickly and accurately perform fills and jackpots on machines and assist guests with a friendly, professional demeanor. The role requires standing for long periods in a loud, fast-paced casino environment, strong math skills for handling cash, and teamwork to deliver exceptional guest service.

A valid Nevada gaming license is required.

Qualifications

• One-year previous slot floor-person experience preferred.
• Must be 21 years of age or older.
• Must possess excellent customer relations and communication skills, both written and verbal.
• Gaming License, NV.

Responsibilities

• Actively patrols assigned sections, enhancing guest entertainment by celebrating slot wins and building players’ perception of luck.
• Displays attentive, upbeat, and enthusiastic behavior during all guest interactions.
• Develops customer loyalty by delivering unparalleled guest interactions as directed by company initiatives.
• Communicates slot floor functionality (e.g., Fast Cash - ticket in/ticket out).
• Responds to service requests in the proper order, including slot dispatch, candle lights, and guest assistance.
• Resolves guest complaints through service recovery with urgency and empathy.
• Keeps slot areas clean, secure, and well maintained.
• Maintains professional appearance and phone etiquette.
• Demonstrates courteous, outgoing personality and strong organizational/communication skills.
• Performs accurately in a loud, fast-paced environment with frequent interruptions.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Floor Persons Slots Part Time (Planet Hollywood LV)

Las Vegas, NV, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Floor Person Slots is responsible for quickly and accurately performing fills and jackpots on machines, as well as minor repairs. A Slot Attendant walks the casino floor, making themselves available to assist customers and provide friendly, courteous service at all times.

How You Will Create the Extraordinary

• Actively patrols assigned sections looking for opportunities to surprise and delight guests. Enhance guest’s slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck
• Displays attentive, upbeat, and enthusiastic behavior during each and every “Moment of Truth? interaction throughout the shift
• Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives
• Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out)
• Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots
• Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority
• Keeps slot areas clean, secure, and well maintained
• Professional appearance, excellent personal hygiene, and phone etiquette is a must
• Courteous, friendly, outgoing personality is essential
• Good organization and communication skills required
• Accuracy and diligence are necessary while working in a loud, fast-paced environment. Constant public contact with frequent interruptions

What You Will Need

• One-year previous slot floor-person experience preferred
• Must be 21 years of age or older
• Must possess a high school diploma or equivalent
• Must be able to mentally add, subtract and multiply large amounts of money at a rapid and accurate pace
• Possesses ability to understand and comply with company and departmental directives, policies and procedures
• Must possess excellent customer relations and communication skills, both written and verbal
• Must be willing to work any day of the week and any shift
• Must be able to get along with co-workers and work as a team
• Must present a well-groomed appearance
• Gaming License, NV.

ADDITIONAL REQUIREMENTS

Requires some standing and walking, continuously, throughout the entire shift (typically 7 hours)

Must be able to tolerate secondary tobacco smoke. Must be able to keep pace with peak levels of business and customer demands. Must be able to lift 20 lbs. or more at any given time

Must be able to comply with all physical and mental requirements. (lift, pull, push, and carry up to 100 pounds). Also able to bend, stoop, crouch, kneel and twist.

• Must be able to tolerate stressful situations and frequent interruptions. Also, maintain accurate count and verify banks when necessary

About Us

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.

TOGETHER WE WIN

We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does