Floor Operations Manager

Crate and Barrel; Newton (NC); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Crate & Barrel is seeking a Distribution Center Floor Operations Manager in Newton, NC to lead daily warehouse operations, align labor with budgets, and drive safety and efficiency initiatives. You will manage staffing, training, and continuous improvement efforts across inbound and outbound processes.

The role emphasizes both tactical execution and strategic program delivery, with strong emphasis on team leadership, performance metrics, and cross-functional collaboration in a fast-paced

Qualifications

• Strong knowledge of Warehouse Management System
• Computer skills, proficiency with Google applications, MS Word & Excel
• Ability to resolve problems
• Strong time management, organizational, planning skills
• Ability to multitask, prioritize, and meet deadlines
• Basic math skills; detail-oriented
• Strong verbal and written communication
• Strong interpersonal and relationship building skills
• Ability to work in a fast paced environment
• Ability to work effectively with individuals from diverse communities and cultures

Responsibilities

• Manages effective labor plans to ensure proper staffing levels according to budgets for overtime, full-time and temporary labor
• Ensures productivity measurement standards are met
• Identifies and resolves critical distribution issues for inbound and outbound processes
• Implements improvements for operational flows and reassigns staff as necessary
• Creates an environment that fosters open and positive team communication
• Facilitates team meetings
• Participates in the interviewing and hiring process for distribution center associates
• Responsible for ensuring staff are properly trained
• Supports all efforts and initiatives across the operation
• Performs safety observations in conjunction with job observations to coach and counsel associates on proper safety procedures
• Leads investigations for safety incidents and injuries by performing root cause analysis to remove future potential safety hazards
• Plays an active role in the participation of all safety programs and acts as a role model for all associates.
• Oversees and implements company and OSHA guidelines and programs to contribute to a safe working environment for all associates
• Serves a backup for other floor managers as necessary
• Participates in ongoing training regarding technology upgrades and new systems applicable to the position

Skills

WMS proficiency

Microsoft Excel

MS Word

Google Apps

Problem solving

Time management

Multitasking

Communication skills

Interpersonal skills

Diversity collaboration

Verbal & written communication

Education

Associate’s Degree in related field

Tools

Warehouse Management System (WMS)

Google Apps

MS Word

Excel

Job description

The Distribution Center Floor Operations Manager is a key leader responsible for managing daily operations. You will inspire and lead your team to meet short-term and long-term goals, enabling the execution of key initiatives. This role is perfect for a leader who is passionate about managing both the tactical and strategic sides of business operations.

A day in the life as a Floor Operations Manager...

• Manages effective labor plans to ensure proper staffing levels according to budgets for overtime, full-time and temporary labor
• Ensures productivity measurement standards are met
• Identifies and resolves critical distribution issues for inbound and outbound processes
• Implements improvements for operational flows and reassigns staff as necessary
• Creates an environment that fosters open and positive team communication
• Facilitates team meetings
• Participates in the interviewing and hiring process for distribution center associates
• Responsible for ensuring staff are properly trained
• Supports all efforts and initiatives across the operation
• Performs safety observations in conjunction with job observations to coach and counsel associates on proper safety procedures
• Leads investigations for safety incidents and injuries by performing root cause analysis to remove future potential safety hazards
• Plays an active role in the participation of all safety programs and acts as a role model for all associates.
• Oversees and implements company and OSHA guidelines and programs to contribute to a safe working environment for all associates
• Serves a backup for other floor managers as necessary
• Participates in ongoing training regarding technology upgrades and new systems applicable to the position

What you'll bring to the table...

• Strong knowledge of Warehouse Management System
• Computer skills, proficiency with Google applications, MS Word & Excel
• Ability to resolve problems
• Strong time management, organizational, planning skills
• Ability to multitask, prioritize, and meet deadlines
• Basic math skills; detail-oriented
• Ability to effectively communicate verbally and written form
• Strong interpersonal and relationship building skills
• Ability to work in a fast paced environment
• Ability to work effectively with individuals from diverse communities and cultures

We'd love to hear from you if you have…

• Minimum 5 years distribution experience, 2 years supervisory experience
• Associate’s Degree in related field preferred