Floor Operations Manager

Crate & Barrel; Newton (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

Crate & Barrel is seeking a Distribution Center Floor Operations Manager to lead daily operations and drive both tactical and strategic initiatives. You will inspire your team to meet short-term and long-term goals, ensuring smooth inbound/outbound processes and safety compliance.

The role requires strong knowledge of Warehouse Management Systems, solid communication and leadership abilities, and a track record of improving operational flows in a fast-paced environment.

Qualifications

• Minimum 5 years distribution experience, 2 years supervisory experience.
• Associate’s Degree in related field preferred
• Strong knowledge of Warehouse Management System (WMS) and related software

Responsibilities

• Manage labor plans to ensure staffing levels per budgets for overtime, full-time and temporary labor.
• Ensure productivity measurement standards are met.
• Identify and resolve critical distribution issues for inbound and outbound processes.
• Implement improvements for operational flows and reassign staff as necessary.
• Create an environment that fosters open and positive team communication.
• Facilitate team meetings.
• Participate in interviewing and hiring for distribution center associates.
• Ensure staff are properly trained.
• Support all efforts and initiatives across the operation.
• Perform safety observations and coach associates on procedures.
• Lead investigations for safety incidents using root cause analysis.
• Lead OSHA and company safety programs and act as a role model.
• Serve as backup for other floor managers when needed.
• Participate in ongoing training regarding technology upgrades and new systems.

Skills

WMS

Google Apps

MS Word

MS Excel

Problem solving

Time management

Multitasking

Communication

Interpersonal skills

Diversity awareness

Education

Associate’s Degree in related field

Tools

Google Workspace

MS Word

MS Excel

Job description

The Distribution Center Floor Operations Manager is a key leader responsible for managing daily operations. You will inspire and lead your team to meet short-term and long-term goals, enabling the execution of key initiatives. This role is perfect for a leader who is passionate about managing both the tactical and strategic sides of business operations.

A day in the life as a Floor Operations Manager...

• Manages effective labor plans to ensure proper staffing levels according to budgets for overtime, full-time and temporary labor
• Ensures productivity measurement standards are met
• Identifies and resolves critical distribution issues for inbound and outbound processes
• Implements improvements for operational flows and reassigns staff as necessary
• Creates an environment that fosters open and positive team communication
• Facilitates team meetings
• Participates in the interviewing and hiring process for distribution center associates
• Responsible for ensuring staff are properly trained
• Supports all efforts and initiatives across the operation
• Performs safety observations in conjunction with job observations to coach and counsel associates on proper safety procedures
• Leads investigations for safety incidents and injuries by performing root cause analysis to remove future potential safety hazards
• Plays an active role in the participation of all safety programs and acts as a role model for all associates.
• Oversees and implements company and OSHA guidelines and programs to contribute to a safe working environment for all associates
• Serves a backup for other floor managers as necessary
• Participates in ongoing training regarding technology upgrades and new systems applicable to the position

What You'll Bring To The Table...

• Strong knowledge of Warehouse Management System
• Computer skills, proficiency with Google applications, MS Word & Excel
• Ability to resolve problems
• Strong time management, organizational, planning skills
• Ability to multitask, prioritize, and meet deadlines
• Basic math skills; detail-oriented
• Ability to effectively communicate verbally and written form
• Strong interpersonal and relationship building skills
• Ability to work in a fast paced environment
• Ability to work effectively with individuals from diverse communities and cultures

We'd love to hear from you if you have...

• Minimum 5 years distribution experience, 2 years supervisory experience
• Associate’s Degree in related field preferred