Floor Manager – Upscale Restaurant

Willow Tree Recruiting; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Free parking

Job summary

Willow Tree Recruiting seeks a Floor Manager to oversee a thriving local restaurant group in San Francisco, delivering polished service in a high-volume, upscale dining environment. You will lead staff, uphold standards, and ensure an exceptional guest experience from arrival through departure.

Responsibilities include coaching front-of-house teams, managing openings/closings, handling guest feedback, and maintaining seamless communication across dining room, bar, kitchen, and management.

Qualifications

• 2+ years of experience as a Floor Manager or in a comparable high-volume hospitality role.
• Proven ability to motivate and coach front-of-house teams.
• Strong planning, scheduling, and service recovery skills.

Responsibilities

• Lead daily floor operations for a high-volume, upscale dining room and ensure smooth service.
• Coach and motivate front-of-house team members during service.
• Collaborate with leadership to uphold standards and drive process improvements.
• Assist with staff scheduling, shift coverage, and labor awareness.
• Manage guest feedback with warmth and sound judgment.
• Maintain communication between dining room, bar, kitchen, and management.
• Oversee opening/closing duties and ensure the space is polished for service.

Skills

Leadership

Guest service

Team motivation

Communication

Job description

Join this thriving local restaurant group as a Floor Manager, helping lead polished service in a high-volume, upscale dining environment. This is a great opportunity for a hospitality-driven leader to grow with experienced operators while delivering exceptional guest experience.

• Medical, Dental, and Vision insurance 100% paid for employee + family
• HSA and Wellness program opportunities
• Free Parking

Your Role with the Company:

• Lead daily floor operations for a high-volume, upscale dining room, ensuring smooth service, strong pacing, and an exceptional guest experience from arrival through departure
• Support, coach, and motivate front-of-house team members during service, setting the tone for professionalism, hospitality, teamwork, and accountability
• Partner with senior leadership to uphold service standards, refine systems, and create a culture of continuous improvement and operational excellence
• Assist with staff scheduling, shift coverage, labor awareness, and floor planning to ensure the restaurant is appropriately staffed for business levels and special events
• Handle guest feedback, service recovery, and table-side interactions with warmth, confidence, and sound judgment
• Maintain strong communication between the dining room, bar, kitchen, and management team to ensure seamless execution of service, menu knowledge, and guest needs
• Oversee opening, closing, and shift management duties, including pre-shift meetings, service readiness, cash handling support, and ensuring the dining room is clean, polished, and fully prepared for each service period

Qualifications:

• 2+ years of experience as a Floor Manager (or comparable role) in a high volume ($10M+) upscale or fine dining restaurant
• Strong leadership presence with the ability to motivate, coach, and support front-of-house teams in a polished, service-focused environment
• Flexible availability to support peak service periods, including evenings, weekends, holidays, and special events
• Working knowledge of restaurant scheduling, labor awareness, floor planning, and day-to-day service operations
• A growth-minded, hands-on hospitality professional who is eager to learn from experienced operators and take the next step in their management career