Floor Manager

Atlas Restaurant Group; Wilmington (DE); On-site; USD 42,000 - 56,000; Full time

Job summary

Atlas Restaurant Group in Wilmington, DE seeks a Floor Manager to support the General Manager and restaurant leadership in daily operations, service excellence, and staff coordination.

You will oversee guest relations, close shifts, manage cash handling, coach front-of-house teams, and uphold Atlas standards, ensuring a smooth, high-quality dining experience.

Qualifications

• Demonstrates and role-models the company’s Core Values and Leadership Principles
• Requires a high school diploma or equivalent, and/or 1 year of tenue/experience with Atlas or similar concept while exceling in an hourly role
• Knowledge of wines is beneficial
• Knowledge of cocktail making and spirits is beneficial

Responsibilities

• Demonstrates and role-models the company’s Core Values and Leadership Principles
• Handles guest concerns, complaints, and needs according to Company guidelines
• Addresses guest and staff issues in the moment and sees to their proper resolution or involves appropriate supervisors
• Maintains a presence in the dining room and service
• Manages employee performance through coaching, recognition, and corrective action
• Reviews and enters daily Avero Logbook
• Performs all closing responsibilities
• Ensures accurate cash counting, checkouts, side work completion, setting of the dining room for next service, tip matrix input, safe reconciliation, and nightly drop
• Checks out hourly staff members; reviews tip out and side work
• Ensures cleanliness and upkeep of the restaurant
• Assists in maintaining par levels of linens
• Assists in organizing and moving beverage product in the absence of or in coordination with the Beverage Manager
• Takes responsibility for the management of front of house employees in the absence of or in conjunction with the General Manager and Assistant General Manager
• Attends and contributes to weekly manager meetings
• Makes recommendations to the Company on ways to improve as needed

Skills

Guest relations

Leadership

Cash handling

Coaching

Problem solving

Time management

Team supervision

Education

High school diploma or equivalent

1 year of tenue/experience with Atlas or similar concept

Job description

Full Time Exempt Wilmington, DE, US

GENERAL SUMMARY:

The primary responsibility of the Floor Manager is to assist the General Manager, Assistant General Manager and Restaurant Manager in overseeing the operations of the restaurant.

SUPERVISORY RESPONSIBILITIES:

Primary focus of daily guest and staff relations along with closing the restaurant

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

• Demonstrates and role-models the company’s Core Values and Leadership Principles
• Handles guest concerns, complaints, and needs according to Company guidelines
• Addresses guest and staff issues in the moment and sees to their proper resolution or involves appropriate supervisors
• Maintains a presence in the dining room and service
• Manages employee performance through coaching, recognition, and corrective action
• Reviews and enters daily Avero Logbook
• Performs all closing responsibilities
• Ensures accurate cash counting, checkouts, side work completion, setting of the dining room for next service, tip matrix input, safe reconciliation, and nightly drop
• Checks out hourly staff members; reviews tip out and side work
• Ensures cleanliness and upkeep of the restaurant
• Assists in maintaining par levels of linens
• Assists in organizing and moving beverage product in the absence of or in coordination with the Beverage Manager
• Takes responsibility for the management of front of house employees in the absence of or in conjunction with the General Manager and Assistant General Manager
• Attends and contributes to weekly manager meetings
• Makes recommendations to the Company on ways to improve as needed

EDUCATION AND EXPERIENCE:

• Should be able to properly execute and demonstrate all duties of servers, bussers, food runners, bartenders and hosts in order to teach proper protocol.
• Requires a high school diploma or equivalent, and/or 1 year of tenue/experience with Atlas or similar concept while exceling in an hourly role;
• Knowledge of wines is beneficial;
• Knowledge of cocktail making and spirits is beneficial.