Floor Manager

TANISHQ JEWELRY; Westborough (MA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Bonus based on performance

Free uniforms

Training & development

Job summary

Tanishq Jewelry in Westborough, MA is seeking a dynamic Floor Manager to lead our luxury retail team and deliver an exceptional shopping experience.

You will open and close, coach sales associates, manage floor operations, ensure visual standards, and oversee inventory while upholding policies and loss prevention. Candidates should have 2+ years in retail management and a passion for premium customer service.

Qualifications

• 2+ years of retail management or floor supervisor experience.
• Proven ability to lead a team and drive sales performance in a retail environment.
• Strong customer service skills with a passion for delivering a premium shopping experience.
• Excellent communication, organizational, and problem-solving abilities.
• Experience with POS systems and retail inventory management.
• Knowledge of fine jewelry, gemstones, or luxury goods is a strong plus.
• Availability to work 10 hours shifts on weekends & holidays.

Responsibilities

• Open and close the store on time.
• Oversee daily floor operations to ensure a seamless and luxurious customer experience.
• Lead, coach, and motivate sales associates to meet and exceed individual and store sales targets.
• Monitor floor coverage, staff scheduling, and task delegation to maintain optimal store performance.
• Assist customers with high-value jewelry purchases, product inquiries, and conflict resolution.
• Maintain visual merchandising standards and ensure proper display of fine jewelry collections.
• Track inventory, manage stock levels, and coordinate with management on replenishment needs.
• Enforce store policies, loss prevention protocols, and compliance standards.

Job description

Benefits:

• Bonus based on performance
• Free uniforms
• Training & development

About the Role:

Tanishq Jewelry is looking for a dynamic and experienced Floor Manager to lead our team at our Westborough, MA location. This is an exciting opportunity to be part of one of the world's most celebrated fine jewelry brands, where elegance meets exceptional customer experience. If you're passionate about luxury retail and inspiring a team to deliver their best, we want to hear from you!

Responsibilities:

• Responsible to Open and Close the store on time.
• Oversee daily floor operations to ensure a seamless and luxurious customer experience
• Lead, coach, and motivate sales associates to meet and exceed individual and store sales targets
• Monitor floor coverage, staff scheduling, and task delegation to maintain optimal store performance
• Assist customers with high-value jewelry purchases, product inquiries, and conflict resolution
• Maintain visual merchandising standards and ensure proper display of fine jewelry collections
• Track inventory, manage stock levels, and coordinate with management on replenishment needs
• Enforce store policies, loss prevention protocols, and compliance standards

Requirements:

• 2+ years of retail management or floor supervisor experience, preferably in retail industry
• Proven ability to lead a team and drive sales performance in a retail environment
• Strong customer service skills with a passion for delivering a premium shopping experience
• Excellent communication, organizational, and problem-solving abilities
• Experience with POS systems and retail inventory management
• Knowledge of fine jewelry, gemstones, or luxury goods is a strong plus
• Availability to work 10 hours shifts on weekends & holidays

About Us:

Tanishq Jewelry is India's most trusted and beloved fine jewelry brand, with a rich legacy of craftsmanship and a growing presence across the United States. Our customers love us for our exquisite designs, certified quality, and the trust we've built over decades in the industry. Our team members thrive in an inclusive, passion-driven environment where they are empowered to grow their careers while representing a brand synonymous with beauty and excellence.