Floor Manager

The h.wood Group; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

The h.wood Group is opening Lady Delilah's floor management position in a premier, high-volume, fine dining setting. The Floor Manager will oversee daily restaurant operations and staff training, ensuring exceptional service and adherence to brand standards in a fast-paced environment.

Ideal candidates bring energy, organization, and a proven ability to lead a team. The role requires 21+ and authorization to work in the United States, with duties spanning front and back of house leadership and

Qualifications

• Minimum 2 years of experience in a full-service, high-volume, fine dining establishment.
• Must be 21+ years of age.
• Must be authorized to work in the United States.
• Proven experience leading and managing a team in a fast-paced setting.
• Able to manage multiple tasks in stressful environments.
• Strong knowledge of front and back house operations.
• Excellent decision making and organizational skills.
• High energy, strong communication, and team collaboration.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Uphold and enforce all company policies and procedures.
• Oversee the new hire paperwork and training of new staff members.
• Ensure compliance with all local, state, and federal laws regarding food quality, safety, labor, and employment.
• Ensure cleanliness and restaurant appearance standards.
• Evaluate staff performance and provide feedback to improve productivity.
• Respond to customer concerns promptly and professionally.
• Perform other duties as assigned by AGM and GM.
• Other tasks as assigned.

Skills

Front of House

Back of House

Team Leadership

Customer Service

Communication

Organization

Staff Training

Job description

ABOUT US:

The h.wood Group is a Los Angeles based hospitality and lifestyle company with a diversified portfolio of upscale nightlife & restaurant concepts. The company is responsible for some of the most iconic brands in the world, including Delilah, The Nice Guy, and Bootsy Bellows, among many others. In addition to hospitality concepts, The h.wood Group offers corporate branding, catering, event production and marketing services. We are committed to providing a warm, inviting, and uniquely lavish experience for our diverse clientele. Our company is built on integrity, creating the world's best restaurants, nightlife, and events.

ROLE SUMMARY:

Opening this Fall, Lady Delilah is seeking a Floor Manager with experience in fine dining and high-volume restaurants. The Floor Manager will be responsible for daily restaurant operations along with training new staff. The ideal candidate must be energetic, organized, flexible and enjoy the challenges of working in a fast-paced environment.

RESPONSIBILTIES:

• Deliver superior service and maximize customer satisfaction.
• Uphold and enforce all company policies and procedures.
• Oversee the new hire paperwork and training of new staff members.
• Ensure compliance with all local, state, and federal laws regarding food quality, safety, labor, and employment.
• Ensure cleanliness and restaurant appearance standards.
• Evaluate staff performance and provide feedback to improve productivity.
• Respond to customer concerns in a timely and professional manner.
• Perform other duties as assigned by AGM and GM.
• Other tasks as assigned.

REQUIREMENTS:

• Minimum of 2 years' experience in a full-service, high-volume, fine dining establishment.
• Must be 21+ years of age.
• Must be authorized to work in the United States.
• Proven experience leading and managing a team in a high paced setting.
• Must be able to manage multiple tasks in stressful environments.
• Strong knowledge of front and back house operations.
• Great decision making and organizational skills.
• Must have high energy, great communication skills, and be able to work as part of a team.
• Must be reliable, responsible, and trustworthy.
• Must have attention to detail and willingness to deliver exceptional customer service.

PERKS:

• Flexible, routine-time off
• Health, dental, vision, and life insurance with company contribution offered the first of the month after 60 days of employment.