Floor manager

Steel Metal District; Sioux Falls (SD); On-site; USD 40,000 - 55,000; Full time

Job summary

A hospitality establishment in Sioux Falls is seeking a Floor Manager to oversee front-of-house operations and ensure exceptional guest satisfaction. The successful candidate will supervise staff, resolve guest complaints, and maintain service standards. Ideal applicants will have prior supervisory experience in hospitality and strong leadership skills. Flexibility in scheduling is required, including evenings and weekends. Join a dynamic team committed to providing outstanding service.

Qualifications

• Previous experience in a supervisory or management role in hospitality.
• Strong communication and interpersonal skills are essential.
• Ability to lead and motivate a team in a fast-paced environment.

Responsibilities

• Supervise and support front-of-house staff during shifts.
• Ensure all guests receive prompt, welcoming, and professional service.
• Resolve guest concerns or complaints with professionalism and urgency.

Skills

Supervisory skills

Strong communication

Team motivation

Conflict resolution

Job description

Position Summary

The Floor Manager is responsible for overseeing the day-to-day operations of the front-of-house during service. This role ensures a high level of guest satisfaction, smooth team communication, and adherence to company standards. The Floor Manager leads by example and supports the front-of-house team in delivering exceptional hospitality.

Key Responsibilities

• Supervise and support front-of-house staff during shifts
• Ensure all guests receive prompt, welcoming, and professional service
• Monitor dining room and bar areas to maintain cleanliness, ambiance, and pace of service
• Resolve guest concerns or complaints with professionalism and urgency
• Enforce service standards, uniform policies, and operational procedures
• Assist with training and onboarding of new staff
• Coordinate with the kitchen to ensure accurate and timely food delivery
• Manage daily shift reports, end-of-day procedures, and any shift notes
• Monitor reservations, waitlists, and table turns to maximize efficiency
• Ensure compliance with health, safety, and sanitation guidelines

Qualifications

• Previous experience in a supervisory or management role in hospitality
• Strong communication and interpersonal skills
• Ability to lead and motivate a team in a fast-paced environment
• Conflict resolution and problem-solving abilities
• Flexible schedule, including evenings, weekends, and holidays
• Professional appearance and demeanor