Floor Manager

Riot Hospitality Group; Scottsdale (AZ); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Paid sick leave

Fun work environment

Job summary

Riot Hospitality Group, operating Allegra + Kauboi + Lobby Bar at The REMI Hotel in Scottsdale, AZ, seeks Floor Managers to lead front-of-house teams and ensure excellent guest experiences. You will schedule shifts, train staff, and coordinate with upper management to uphold service standards.

The role emphasizes strong communication, problem-solving, and the ability to maintain a positive, efficient dining and bar floor environment.

Qualifications

• Previous leadership experience in hospitality.
• Strong problem-solving abilities.
• Effective time management and prioritization.
• Clear, proactive communication with staff and guests.

Responsibilities

• Manage team members by assigning tasks, monitoring performance, and scheduling shifts.
• Anticipate guest needs, resolve complaints, and maintain high guest satisfaction.
• Monitor floor inventory, cleanliness, and safety protocols.
• Address issues quickly and relay feedback between floor staff and management.
• Foster a positive environment for staff and customers.

Skills

Leadership in hospitality

Problem-solving

Time management

Strong communication

Job description

About Riot Hospitality Group

Headquartered in Scottsdale, Arizona, Riot Hospitality Group is a premier, national hospitality management company dedicated to evolving the typical restaurant landscape into one that provides unique and meaningful experiences for each and every guest.

Here at RHG, we are passionately focused on transforming restaurant and nightlife hospitality. We have transformed the industry's landscape through pushing the envelope of the typical hospitality experience, while maintaining exceptional customer service. The brands under management include Dierks Bentley's Whiskey Row, El Hefe, Farm & Craft, Hand Cut, Riot House, CAKE, Cottontail Lounge / Living Room / WET Deck, Maya Day+Night, Shiv Supper Club, Kauboi, Allegra, and F/Sixteen.

Our mission is simple: To make every single hospitality experience better than the last. We pride ourselves on doing this through leading by example, and our passion for excellence is derived from a lifetime dedication to learning and a commitment to true hospitality.

Allegra + Kauboi + Lobby Bar at The REMI Hotel is currently looking for Floor Managers to join our team!

We're searching for candidates who can:

• Manage team members by assigning tasks, monitoring performance, and ensuring a productive workflow. This may also involve scheduling shifts and providing training.
• Anticipate guest needs, field guest inquiries, resolve complaints, and work to maintain high levels of guest satisfaction.
• Monitor inventory levels, ensure the floor is clean and organized, and uphold safety standards or operational protocols.
• Address and resolve issues quickly, whether it’s an internal challenge between team members, equipment failure, or a guest concern.
• Acting as a bridge between floor staff and upper management, relay policies, updates, or feedback effectively.
• Maintain efficiency and create a positive environment for both staff and customers.
• Other duties as assigned.

• Previous leadership experience in hospitality.
• Problem-solving skills.
• Time management skills.
• Strong communication skills.

• Fun work environment in a sweet location with an amazing and collaborative team!
• Paid sick leave