Floor Manager

manuela-nyc; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading restaurant in New York seeks a Floor Manager to oversee operations and ensure exceptional customer service. The ideal candidate will have strong leadership skills, a passion for food, and the ability to foster a collaborative team environment. Responsibilities include managing staff, maintaining service standards, and enhancing customer satisfaction. The role offers competitive compensation and benefits, including health insurance and dining discounts.

Benefits

15 days accrued vacation

Medical, dental, and vision insurance

401k with employer match

Dining & hotel discounts

Paid Maternity & Paternity leave

Cell phone stipend

Employer sponsored life insurance

Qualifications

• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to coach, lead, and develop staff members.
• Exceptional organizational management skills.

Responsibilities

• Oversee Front of house departments and daily restaurant operations.
• Uphold company standards of customer service and health regulations.
• Cultivate customer relations and ensure prompt service.

Skills

Impeccable customer service

People management

Highly effective communicator

Self-motivated

Strong multi-tasking abilities

Solid conflict resolution

Passion for food and hospitality

Outstanding interpersonal relationship building

Education

Food Handler certification

TIPS/Responsible Beverage Service certification

Tools

Excel

Micros

Outlook

Job description

Floor Manager

The ideal candidate is organized, responsible, punctual, self-motivated,warm, hospitable, and above all a team player.The candidate shouldwork well in a fast-paced environment, multitask efficiently,have excellent interpersonal and leadership skills. Additionally, they shouldhave a demonstrable interest, knowledge, and passion for food and hospitality.

Required Skills/Qualities

• Impeccable customer service
• People management, fostering teamwork, and giving feedback

• Highly effective communicator

• Self-motivated
• Strong multi-tasking abilities
• Solid conflict resolution

• A deep passion for food and hospitality
• Outstanding interpersonal relationship building

Essential Job Functions

• Oversee Front of house departments and daily restaurant operations
• Uphold company standards of customer service, health and safety regulations, and company policies and procedures
• Cultivate customer relations, answer questions, address complaints, and ensure prompt service and satisfaction.

• Oversee the balancing of cash drawers, record income, and expenditures
• Monitor restaurant supply, food, and beverage inventories, and communicate inventory status to purchasers
• Lead daily pre-shifts meetings, encourage employee feedback, and incentivize service sales
• Foster a communicative and open work environment
• Ensure an organized, smooth and efficient service for guests and staff by being present and proactive on the floor
• Coach staff to converse about menu offerings, product sourcing, and culinary preparation techniques

• Oversee proper management of VIP reservations with the Hauser & Wirth Art Gallery
• Delegate work duties, maintain schedules and employee timecards, and maximize covers
• “Fill in the gaps” when it comes to service

• Maintain a clean and safe work environment, which includes the restaurant, loading dock, and all other work premises
• Communicate daily service notes, employee performance, operational or customer service concerns with other managers

Additional Responsibilities

• Assist with the preparation and set-up of events
• Supervise and direct event staff
• Order stock and perform various administrative duties.
• Assist in staff counseling or performance reviews
• Assist with the coordination of staff tours and gallery events

Experience, and License Requirements

• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to coach, lead, and develop staff members.
• Exceptional organizational management skills.
• Skills and knowledge in: Excel, Micros, and Outlook
• Food Handler and TIPS/Responsible Beverage Service (RBS) certification

Compensation:

• Salary based on experience
• 15 days accrued vacation
• Medical, dental, and vision insurance
• 401k with employer match
• Dining & hotel discounts
• Paid Maternity & Paternity leave
• Cell phone stipend
• Employer sponsored life insurance