Floor Manager

Goyard; New York (NY); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Paid time off

Employee discount

Retirement plan

Job summary

Goyard in New York seeks an experienced Floor Manager to lead boutique operations, client relationships, and inventory while upholding the Maison’s heritage and excellence.

You will support daily team development, merchandising, and store standards, driving sales and ensuring a top-tier client experience in a luxury retail environment.

Qualifications

• Minimum of 8 years’ experience in luxury/retail.
• Leather goods sales experience is a plus.
• Proven track record in achieving financial plans.
• Excellent interpersonal, communication, organizational and problem-solving skills.
• Experience in leadership, motivation, training and development of retail staff.
• Capacity to manage several projects and deadlines simultaneously; perform well under pressure.
• Pro-active approach to tasks.
• Strong proficiency in POS systems, and Word, Excel, and Power Point.
• Excellent written and verbal communication skills.

Responsibilities

• Represent Goyard as a Brand Ambassador and deliver an exceptional client experience.
• Build and maintain strong client relationships through personalized service and clienteling.
• Support the team in achieving sales goals and developing lasting client relationships.
• Coach and motivate associates to achieve boutique goals.
• Ensure policies and procedures are followed and the boutique is well presented.
• Maintain accurate inventory records and monitor movement.
• Lead biannual inventory counts.
• Ensure proper cash handling and register procedures.

Skills

Interpersonal communication

Organizational skills

Problem solving

Leadership & training

Retail sales leadership

Pressure management

Proactive approach

POS systems

MS Word/Excel/PowerPoint

Written and verbal communication

Tools

POS systems

Word

Excel

PowerPoint

Job description

As a Floor Manager, you will embody the spirit and values of Goyard, supporting the boutique team in delivering an exceptional client experience while driving commercial performance with care, precision, and excellence. You will be responsible for supporting the daily management of the boutique, including client relationships, team development, operations, merchandising, and inventory, while fostering a culture that reflects the Maison’s heritage, family spirit, and commitment to excellence.

Client Experience

• Represent Goyard as a Brand Ambassador and deliver an exceptional client experience.
• Build and maintain strong client relationships through personalized service and clienteling.
• Support the team in achieving sales goals and developing lasting client relationships.
• Address client needs and concerns with professionalism and care.
• Support the management and development of the boutique team.
• Coach and motivate associates to achieve individual and boutique goals.
• Provide ongoing feedback and support to maintain high standards of service and performance.
• Ensure all team members uphold Goyard’s values, appearance, and service standards.
• Support the daily operations of the boutique and ensure all policies and procedures are followed.
• Maintain a clean, organized, and welcoming boutique environment.
• Ensure proper cash handling and register procedures.
• Support the execution of operational directives and maintain high standards of boutique presentation.
• Implement and maintain Goyard’s merchandising and visual guidelines.
• Ensure the selling floor is consistently pristine, organized, and reflective of the Maison.
• Protect the integrity and image of the brand throughout the boutique.

Inventory Management

• Monitor inventory movement and maintain accurate inventory records.
• Identify and communicate product and inventory concerns in a timely manner.
• Support inventory accuracy and loss prevention initiatives.
• Lead and support biannual inventory counts.

Required qualifications and skills

• Minimum of 8 years’ experience
• Focus on leather goods sales is a plus
• Proven track record in achieving financial plans
• Excellent interpersonal, communication, organizational and problem-solving skills
• Experience in leadership, motivation, training and development of retail staff.
• Capacity to manage several projects and deadlines simultaneously. Ability to perform well under pressure.
• Pro-active approach to tasks.
• Strong proficiency in POS systems, as well as Word, Excel, and Power Point.
• Excellent written and verbal communication skills.

The appointed candidate will be offered a salary based of $110,000 plus the opportunity to participate on a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and retirement plans with employer contributions.

Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.