Boutique Manager

Goyard; Dallas (TX); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Paid time off

Employee discount

Retirement plan

Job summary

Goyard in Dallas seeks a Boutique Manager to embody the Maison’s spirit, lead the boutique, and deliver an exceptional client experience. You will drive sales, manage relationships, and oversee operations, merchandising, and inventory with commercial excellence.

The role requires 8+ years in luxury retail with prior management, strong leadership, and superb presentation. A Bachelor’s in business is preferred. Competitive compensation with comprehensive benefits included.

Qualifications

• Minimum of 8 years’ experience in luxury retail with prior management experience
• Strong leadership, team development and performance management experience
• Pro‑active approach to tasks with ability to manage multiple projects
• Excellent interpersonal, communication, organizational and problem‑solving skills
• Capacity to maintain high standards of grooming and presentation

Responsibilities

• Represent Goyard as a passionate ambassador of the Maison and lead the boutique
• Deliver an exceptional and personalized client experience while driving sales
• Build lasting client relationships through outreach and clienteling
• Oversee daily boutique operations, merchandising, and inventory
• Lead, coach, and develop the boutique team and manage recruitment and scheduling
• Maintain cash controls, reporting, and floor coverage
• Ensure high standards of organization, presentation, and efficiency
• Monitor stock levels and communicate inventory needs to corporate team
• Stay informed on local market trends and opportunities for growth

Skills

Luxury retail management

Leadership

Clienteling

Sales leadership

Staff coaching

Education

Bachelor's degree in business

Tools

POS systems

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Key responsibilities Client Experience & Sales

As a Boutique Manager, you will embody the spirit and values of Goyard, delivering an exceptional client experience while leading the boutique with care, precision, and commercial excellence. You will be responsible for the overall performance of the boutique, including client relationships, team development, operations, merchandising, and inventory.

Client Experience & Sales

• Represent Goyard as a passionate ambassador of the Maison.
• Deliver an exceptional and personalized client experience.
• Build lasting client relationships through outreach and clienteling.
• Drive sales while maintaining the highest standards of service.
• Address and resolve client concerns with professionalism and discretion.

Team Leadership

• Lead, coach, and develop the boutique team.
• Support recruitment, training, scheduling, and performance management.
• Foster a culture of excellence, accountability, and client service.
• Ensure all team members uphold Goyard’s grooming and presentation standards.

Boutique Operations

• Oversee daily boutique operations and ensure all policies and procedures are followed.
• Maintain the highest standards of organization, presentation, and efficiency.
• Manage cash controls, reporting, and floor coverage.
• Ensure the boutique is always immaculate and welcoming.

Merchandising & Inventory

• Maintain Goyard’s visual merchandising standards and protect the integrity of the Maison’s image.
• Oversee inventory levels, accuracy, orders, shipments, and stock movement.
• Monitor product performance and communicate inventory needs to the corporate team.

Market Awareness

• Stay informed on local market trends, competitors, and client demographics.
• Identify opportunities to support the boutique’s growth and strengthen its presence in the market.
• Share relevant market insights with the corporate team.

Required qualifications and skills

• College degree in a business field is preferred
• Minimum of 8 years’ experience, must have previous management experience in luxury retail industry.
• Focus on leather goods sales is a plus
• Proven track record in achieving financial plans
• Excellent interpersonal, communication, organizational and problem-solving skills
• Experience in leadership, motivation, training and development of retail staff.
• Capacity to manage several projects and deadlines simultaneously. Ability to perform well under pressure.
• Pro‑active approach to tasks.
• Strong proficiency in POS systems, as well as, Word, Excel, and Power Point.
• Excellent written and verbal communication skills.

The appointed candidate will be offered a salary based of $110,000 plus the opportunity to participate on a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and retirement plans with employer contributions.

Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.