Floor Manager

H&M; City of Niagara Falls (NY); On-site; USD 35,693 - 40,143; Full time

Benefits offered by this job

Staff discount

HIP program

Dental & Vision

401(k)

Paid time off

HSA

Life & Disability

Employee assistance

Commuter benefits

Pet insurance

Job summary

COS in New York area is seeking a Floor Manager to drive a memorable customer experience and lead a dedicated team on the shop floor. You will set the tone for a welcoming, inspiring store environment while delivering operational excellence and excellent styling advice.

You will analyse sales data with the Store Manager, guide staff through onboarding and training, and act as a brand ambassador. Evening and weekend availability is expected as part of a full-time schedule.

Qualifications

• Good knowledge of store operations & standards from previous experience in retail, preferably fashion.
• Customer-focused: you engage with customers and lead by example.
• Product passion: you enjoy sharing enthusiasm for our products.
• Eager to learn: open to feedback and development opportunities.
• Excellent communication: clear and empathetic with customers and team.
• Adaptability & flexibility: handle changing priorities and requests.
• Comfortable with varied hours, including evenings and weekends.
• Analytical thinking: understand KPIs and drive performance.

Responsibilities

• Deliver a high level of customer service through expert styling advice and strong product knowledge.
• Analyse sales data and collaborate with the Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
• Support recruitment and onboarding and training for new team members.
• Identify and nurture future talent, contributing to development plans for progression.
• Oversee daily store operations, ensuring efficiency and brand standards.
• Act as a brand ambassador, delivering the best possible customer experience.
• Step into Store Manager when required, ensuring leadership continuity.

Skills

Customer service

Product knowledge

Leadership

Recruitment

Training

Store operations

Brand ambassador

Flexibility

Analytical thinking

Job description

Unternehmensbeschreibung

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Stellenbeschreibung

As a Floor Manager, you’re at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose-setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifikationen

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritising their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Zusatzliche Informationen

• This is a Full-Time position with a contract of 32-40 hours a week.
• Apply by sending in your CV in English as soon as possible, but no later than 08/03/2026

Compensation: $25.91-$29.14

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands - available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

• Dental & Vision Plans
• 401(k)
• Paid Time Off – including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Commuter Benefits
• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process – ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.