Floor Leader & Key Holder — Flexible Hours + Growth

Skechers USA Retail, LLC; Newark (DE); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive pay with regular increases

Generous discounts on Skechers items

Flexible schedules

On-the-job training

Career advancement opportunities

Job summary

Skechers USA Retail, LLC is seeking a Key Holder to support store operations and mentor a team in delivering exceptional customer service. This entry-level management role oversees daily operations, supports sales goals, and maintains Skechers’ premium shopping environment.

You will lead by example, facilitate training, and help the team grow into future retail management roles within a global brand. This position offers a flexible schedule and opportunities for advancement.

Qualifications

• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.
• Must be at least 18 years of age at time of application.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Customer service management

Team leadership

Sales skills

Communication

Organization

Confidentiality

Education

High school diploma or equivalent

Job description

Skechers USA Retail, LLC is seeking a Key Holder to support store operations and mentor a team in delivering exceptional customer service. This entry-level management role oversees daily operations, supports sales goals, and maintains Skechers’ premium shopping environment.

You will lead by example, facilitate training, and help the team grow into future retail management roles within a global brand. This position offers a flexible schedule and opportunities for advancement.