Floor Lead: Drive Sales & Customer Experience

Abercrombie & Fitch Co.; California; On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

Quarterly incentive bonus

Merchandise discounts

Career advancement opportunities

Brand Affiliate opportunity

Training and development programs

Global team culture

Job summary

A&F Co. is seeking a Key Lead to act as a Floor Supervisor and guide Brand Reps and Stock Associates to deliver an exceptional in-store experience. The role focuses on coaching, driving sales, and maintaining brand standards on the floor.

The position requires opening/closing routines, POS operation, and omni-channel order fulfillment. Strong communication, fashion knowledge, and teamwork are essential for success.

Qualifications

• High School Diploma or G.E.D. preferred, or equivalent experience.
• 1 year of retail experience preferred; retail supervisory or management experience not required
• Experience in leading groups or teams preferred
• Strong customer focus
• Exceptional interpersonal skills
• Strong communication skills
• Knowledge of current fashion trends
• Energetic, outgoing, and assertive
• Initiative and confidence
• Adaptability and flexibility
• Detail‑oriented, able to balance multiple tasks
• Strong work ethic

Responsibilities

• Perform Opening and Closing Routines
• Operate Register/Point of Sale systems
• Fulfill OMNI Channel Orders
• Demonstrate Product Knowledge and Brand Awareness while driving sales
• Build and maintain Visual Displays
• Analyze reporting to inform decision making
• Protect Store Assets & perform Inventory Control
• Represent the Brand and exemplify Company Culture and Values

Skills

Customer service

Communication

Team leadership

Adaptability

Education

High School Diploma or GED

Tools

POS systems

Job description

A&F Co. is seeking a Key Lead to act as a Floor Supervisor and guide Brand Reps and Stock Associates to deliver an exceptional in-store experience. The role focuses on coaching, driving sales, and maintaining brand standards on the floor.

The position requires opening/closing routines, POS operation, and omni-channel order fulfillment. Strong communication, fashion knowledge, and teamwork are essential for success.