Floor Lead: Elevate Customer Experience & Growth

Glass House Brands Inc.; Berkeley (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

Glass House Brands Inc. is seeking a Floor Lead to support store management and drive operations on the sales floor and delivery levels.

The role emphasizes customer engagement, team mentorship, and adherence to cannabis regulations in a fast-paced retail setting. You will partner with store leadership to meet daily goals, supervise shifts, and ensure smooth merchandise flow while maintaining compliance with policies and state regulations.

Qualifications

• Minimum 2 years’ management experience in retail.
• Must pass a federal background check via Live Scan in certain markets.
• Cannabis experience preferred.

Responsibilities

• Guide team members to deliver friendly customer service.
• Educate and communicate daily goals to drive sales.
• Lead store operations while ensuring policy compliance.
• Maintain visual merchandising and product placement.
• Support loss prevention and safety procedures.

Skills

Retail management

Customer service

Communication skills

Team leadership

Education

Bachelor's degree preferred

Tools

POS system

Job description

Glass House Brands Inc. is seeking a Floor Lead to support store management and drive operations on the sales floor and delivery levels.

The role emphasizes customer engagement, team mentorship, and adherence to cannabis regulations in a fast-paced retail setting. You will partner with store leadership to meet daily goals, supervise shifts, and ensure smooth merchandise flow while maintaining compliance with policies and state regulations.