Floor Customer Service

TAL Building Centers; Vancouver, Northern (WA, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

TAL Building Centers in Vancouver, WA is seeking a customer-focused retail associate to provide sales service in-store. This onsite role involves helping customers select products, answering questions about prices and availability, and processing payments accurately at the point of sale.

The position emphasizes excellent communication, strong customer service, and teamwork. Candidates should have a High School diploma or GED and 1–2 years of experience preferred.

Qualifications

• Excellent oral and written communication skills.
• Excellent customer service skills.
• High School Diploma or GED preferred.
• 1-2 years of experience preferred.

Responsibilities

• Provides sales service to include, obtain merchandise, total bill, receive payment, and make change for customers in a knowledgeable, professional manner.
• Assist customers by describing products, prices and availability.
• Recommend or obtain merchandise for customers and suggest add-ons.
• Maintain quality store presentation and signage; set promotional displays.
• May keep sales records, perform inventory, or process returns per policy.

Skills

Customer service

Communication

Basic math

Education

High School Diploma or GED

Tools

POS system

Job description

Description

We are Part of the TAL Building Centers Family of Stores

Based in Vancouver, Washington, TAL Building Centers is a family-owned company helping to build better communities. At our building centers located throughout the Pacific Northwest, we create a positive experience for our customers, pros and homeowners alike, by providing guidance for innovative, smart building solutions. Our mission and core values drive everything we do.

Our Mission

We Help Build Better Communities

Our Core Values

We Are the Guide

We Are Courteous

We Are Ambitious

We Are Accountable

We Are Safe

So, why TAL? Because we’re more than just a job – we’re an opportunity to be part of something bigger. Embrace your potential, and together, let’s build a brighter future.

Role Statement

Provides sales service to include, obtain merchandise, total bill, receive payment, and make change for customers in a knowledgeable, professional manner

Location

This position will be performed onsite at our store. Remote work is not available for this role.

Outcomes for Success

• Determines customer needs and sells appropriate products and related items to satisfy need.


• Assists in providing knowledge to customer about products, including prices and availability.


• Recommends or obtain merchandise for customer and sells appropriate add-ons.


• Total price and tax on merchandise selected by customer, using point of sales devise to determine bill; receives payment, and makes change.


• Prepare minor estimates to be verified by supervising employee


• Maintain quality store presentation.


• Maintain signage and set promotional displays.


• May keep record of sales, prepare inventory of stock, or order merchandise.


• May process merchandise returns or settle complaints within predetermined practices.


• May perform other duties as assigned.

Benefits

Benefits are an important part of overall compensation. We are pleased to offer a comprehensive array of quality benefits to support your health, your family, and your way of life.

Our benefits package for our full-time, benefit eligible employees is robust:

• Affordable health and dental insurance via a national network.


• HSA employer contributions.


• Employer paid vision insurance.


• Employer paid life insurance.


• Excellent paid time off, including your birthday!


• 401k options.


• Strong commitment to training, professional development and career advancement.


• Product discounts.


• Tons of other incentives, reward & recognition opportunities, and voluntary benefits!

Requirements

• Excellent oral and written communication skills


• Excellent customer service skills


• Ability to compute discount, interest, profit, and loss; commission, markup, and selling price; ratio and proportion, and percentage; to calculate surfaces, volume, weights, and measures.


• High School Diploma or GED diploma preferred


• 1-2 years of experience preferred

Physical Requirements

• This is largely a sedentary role


• Requires the ability to lift files (up to 5 lbs.), open filing cabinets (up to 5 lbs. of force) and seldom bend or stand on a stool as necessary.


• Frequently use hands/fingers to handle or feel (operate, active, use, prepare, inspect, place, detect, position)


• Alternating frequent standing and walking, with occasional sitting.

Wages

Starting wages will be based on years of experience and education.

TAL Building Centers is an Equal Opportunity Employer.