Floor Cocktail Server

Coeur d'Alene Casino Resort Hotel; Worley (ID); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Indian Preference in hiring

Job summary

Coeur d'Alene Casino Resort Hotel in Worley, Idaho, is seeking an entry-level Casino Floor Cocktail Server to service beverages on the casino gaming floor.

The role requires 19+ years old, prior customer service experience, and the ability to pass in-house certifications before liquor services begin. You will take drink orders, enter them into the POS, and help maintain a safe, engaging gaming environment.

Qualifications

• Must be 19 years old or older.
• Two years serving experience in a full-service restaurant or bar.
• Must pass in-house certifications before liquor services commence.
• Previous customer service experience required.

Responsibilities

• ID all customers that appear under 30 years old.
• Serve on the casino gaming floor and input orders into the POS system for the bartender.
• Monitor customers and discontinue service when intoxicated.
• Secure alcohol during non-operational hours per state law.
• Handle customer complaints in an appropriate manner.
• Suggest higher cost products to increase ticket averages.
• Carry a radio with headset to communicate with gaming floor staff.
• Other projects and duties as assigned.

Skills

Cashiering

Bartending knowledge

Team collaboration

Conflict management

Multi-tasking

Verbal communication

Written communication

Presentation/organization

Follow instructions

Progressive discipline theory

Education

High School diploma

Tools

POS system

Job description

Job Details

Level: Entry
Job Location: COEUR D'ALENE CASINO RESORT & HOTEL - WORLEY, ID 83876
Position Type: Full Time
Education Level: High School
Salary Range: $14.00 - $16.00 Hourly
Travel Percentage: None
Job Shift: Variable
Job Category: Customer Service

Mission Statement

As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality. You are a part of our family; Welcome Home!

SUMMARY

The Casino Floor Cocktail Server will service the Casino Gaming floor with alcoholic beverages to gaming patrons.

RESPONSIBILITIES

• ID all customers that appear under 30 years old.
• Work quickly and efficiently to serve and navigate the gaming floor.
• Carry a radio with a headset used to communicate with gaming floor staff.
• Retrieve drink orders from customers and place them in the POS system for the bartender to prepare.
• Monitor customers and discontinue service when they appear to be intoxicated.
• Secure alcohol during non-operational hours in accordance with state law.
• Handle customer complaints in an appropriate manner.
• Clean up after customers leave your work area.
• Suggest higher cost products to produce higher ticket averages.
• Other projects and duties as assigned.

QUALIFICATIONS

Education/Experience

• Must be 19 years old or older.
• Previous customer service experience required.
• Must pass in house certifications before liquor services can commence.
• Two years previous serving experience in a full service restaurant or bar required or must have passed required level 1 front of house service tests.

Skills/Knowledge

• Cashiering skills preferred.
• Knowledge of various aspects of bartending required.
• Must be able guide, coach, and work well with a team.
• Must be skilled at managing conflict and influencing outcomes.
• Must be adept at multi-tasking.
• Excellent verbal communication skills required; excellent written communication skills preferred.
• Presentation and organizational skills preferred.
• Must be able to follow detailed instructions precisely.
• Should understand the theory of progressive discipline.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is classified as a medium strength category position. A person working in this position will exert 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. While performing the duties of this job, the employee is frequently required to perform repetitious activity; stand; walk; reach above shoulder height; bend and/or squat; be subjected to loud sounds and cigarette smoke; reach with hands and arms; and talk or hear. This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

Indian Preference

The Coeur d'Alene Casino Resort Hotel practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.