Floor Care Supervisor - Full-Time (Fort Wayne, IN)

Ciocca Cleaning & Restoration; Fort Wayne (IN); On-site; USD 28,000 - 34,000; Full time

Job summary

Ciocca Cleaning & Restoration is seeking a Floor Care Supervisor to lead a team of technicians in Fort Wayne, IN. This hands-on role requires organizing daily assignments, training staff, inspecting work, and ensuring customer satisfaction.

The ideal candidate has supervisory experience, strong communication skills, and a commitment to quality service. Night and weekend emergency calls may be required. This is a full-time, on-site position with a valid driver’s license.

Qualifications

• Supervises and guides floor care team to meet service standards.
• Strong customer service and communication with clients.
• Able to organize daily tasks and prioritize work.
• Wollows verbal and written instructions and works independently or with a team.

Responsibilities

• Perform floor care tasks: stripping, waxing, buffing, carpet cleaning.
• Lead, train, and support floor care technicians.
• Prioritize daily assignments under Operations direction.
• Inspect completed work to ensure quality and customer satisfaction.
• Communicate with customers and address questions or concerns.
• Identify problems and propose practical solutions.

Skills

Supervisory experience

Customer service

Communication skills

Organizational skills

Team leadership

Job description

Floor Care Supervisor - Full-Time (Fort Wayne, IN)

Maintain the highest standards in integrity focusing directly on our customer's needs, be passionate about our business and maintain an immediate sense of urgency to our customers.

Pay: $20.00–$25.00 per hour, based on experience
Hours: 40–50 hours per week
Schedule: Availability for night and weekend emergency service calls as needed

Ciocca Cleaning & Restoration is hiring a hands-on Floor Care Supervisor to lead a team of technicians and provide floor care services for commercial and residential customers.

In this role, you’ll organize daily assignments, train employees, inspect completed work, and work alongside your team. If you have supervisory experience, strong customer service skills, and pride in a job well done, we’d like to hear from you.

What You’ll Do

• Perform floor stripping, waxing, buffing, carpet cleaning, and other floor care services.

• Lead, train, and support floor care technicians.

• Prioritize daily assignments and coordinate work under the direction of Operations.

• Inspect completed work to ensure it meets company standards and customer expectations.

• Communicate with customers, answer questions, and follow up on concerns.

• Identify problems and recommend solutions.

• Complete job paperwork promptly and review it with the customer at the end of each job.

• Monitor supplies and submit orders as needed.

• Keep floor care equipment clean, safe, and ready for use.

• Follow proper procedures for labeling, diluting, and using cleaning chemicals.

• Respond to night and weekend emergency service calls as needed.

What We’re Looking For

• Supervisory experience and the ability to lead by example.

• Strong communication, interpersonal, and customer service skills.

• Ability to organize work, prioritize tasks, and make sound decisions.

• Ability to follow verbal and written instructions.

• Ability to work independently and alongside a team.

• Knowledge of floor care products and techniques or a willingness to learn.

• Prior floor care experience preferred.

Requirements

• Valid driver’s license.

• Driving record that meets company auto insurance requirements.

• Acceptable criminal background check and drug screen.

• Ability to walk, stand, bend, and carry items weighing up to 50 pounds, with or without reasonable accommodation.

Quality Work, Responsive Service, and a Commitment to People.

This is a full time position.