Floor Care Supervisor - Lead Tech Team (Night/Weekend)

Ciocca; Fort Wayne (IN); On-site; USD 28,000 - 34,000; Full time

Job summary

Ciocca Cleaning & Restoration is seeking a hands-on Floor Care Supervisor in Fort Wayne, IN to lead a team of technicians and deliver high-quality floor care services for commercial and residential customers. This full-time role requires organizing daily assignments, training staff, inspecting work, and communicating with customers.

Night and weekend emergencies may be required. A strong supervisory background and excellent customer service are essential to maintain our commitment to quality

Qualifications

• Supervisory experience and ability to lead by example.
• Strong communication and customer service skills.
• Ability to organize work and prioritize tasks.
• Knowledge of floor care products and techniques or willingness to learn.
• Valid driver’s license and ability to pass background checks.

Responsibilities

• Perform floor stripping, waxing, buffing, carpet cleaning, and other floor care services.
• Lead, train, and support floor care technicians.
• Prioritize daily assignments and coordinate work under the direction of Operations.
• Inspect completed work to ensure it meets company standards and customer expectations.
• Communicate with customers, answer questions, and follow up on concerns.
• Identify problems and recommend solutions.
• Complete job paperwork promptly and review it with the customer at the end of each job.
• Monitor supplies and submit orders as needed.
• Keep floor care equipment clean, safe, and ready for use.
• Follow proper procedures for labeling, diluting, and using cleaning chemicals.
• Respond to night and weekend emergency service calls as needed.

Skills

Supervisory experience

Leadership

Customer service

Communication

Organizational skills

Floor care knowledge

Job description

Ciocca Cleaning & Restoration is seeking a hands-on Floor Care Supervisor in Fort Wayne, IN to lead a team of technicians and deliver high-quality floor care services for commercial and residential customers. This full-time role requires organizing daily assignments, training staff, inspecting work, and communicating with customers.

Night and weekend emergencies may be required. A strong supervisory background and excellent customer service are essential to maintain our commitment to quality