Flood Reporting Representative

SWBC; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive overall compensation

Work/Life balance

Career enhancement and growth

401(k) retirement plans

Continuing education

Job summary

SWBC in the United States is seeking a detail‑oriented data processor to enter, verify, and modify insurance data across client systems, ensuring accuracy and compliance with department procedures. You will review FEMA/NFIP guidelines for flood coverage, resolve escrow disbursement discrepancies, and research updates to maintain loan file integrity while supporting audit-ready documentation.

Strong keyboard skills and the ability to work flexible hours are plus, with a focus on accuracy and

Qualifications

• High School Diploma or equivalency.
• 1–2 years of insurance data processing or mortgage loan servicing experience.
• Intermediate understanding of mortgage escrow accounts.
• Proficient in MS Word and Excel.
• Strong attention to detail and ability to detect discrepancies.

Responsibilities

• Enter, edit, or modify insurance data across client systems with accuracy.
• Review updates for FEMA/NFIP flood compliance and timing.
• Adjust flood insurance lines based on reports and AS/400 history.
• Resolve escrow disbursement discrepancies via information gathering.
• Process flood reports and ensure audit-ready documentation.

Skills

Data entry

Attention to detail

Communication

Education

High School Diploma

Tools

AS/400

MSP

FiServ

Citrix

Job description

Why you'll love this role:

This role provides a unique opportunity to learn about specific flood laws, regulations and how it applies to Flood Tracking to ensure the line is compliant will all flood rules.

Essential duties include the following:

• Enters, edits, or modifies pertinent insurance data into AS/400, MSP, FiServ, Citrix, or other client systems while comparing data entered with source documents and in a timely manner ensuring accuracy, completeness, and adherence to department procedures.
• Reviews and researches insurance updates for determination of compliance guidelines or requirements pertaining to FEMA and NFIP for flood adequacy, timing notifications, private investors, or escrowpayment disbursements.
• Makes necessary adjustments to flood insurance lines based on data found on reports, documents, or notes on AS400 history and may require updates to the FI system of record.
• Resolves escrow disbursement discrepancies by researching the loan and making outbound calls to the insurance agency/company to obtain required information in order to make timely and accurate updates and insurance payments to loan files.
• Examines and processes flood exception reports for illogical conditions that must be researched via internal/external systems to resolve and update the loan for the out-of-sync condition.
• Reviews full Private Insurance flood policy jackets to meet specific flood regulatory guidelines; and examines and processes client specific reports and exceptions that require manual review of flood coverage using approved calculators, appraisals, and requesting cost evaluations to determine flood adequacy; and properly save all documents to loan for audit purposes.

Serious candidates will possess the minimum qualifications:

• High School Diploma or equivalency.
• Minimum one to two (1-2) years insurance data processing and verification, mortgage banking loan servicing, or related experience.
• Intermediate understanding of mortgage escrow accounts or homeowners insurance.
• Intermediate computer and accurate keyboard skills in utilizing computer applications such as MS Word and Excel.
• Intermediate organizational skills to perform multiple work assignments.
• Strong verbal and written communication skills.
• Strong orientation to detail and ability to maintain accuracy in processing data and detecting discrepancies.
• Working knowledge of general office equipment such as phone system, copier, scanner, and the like.
• Able to work flexible hours which may include early mornings, late evenings, or weekends.
• Able to sit for long periods of time performing sedentary activities.
• Able to lift up to 20 lbs. of files, supplies, documents, or other related items.

SWBC offers*:

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program

*Based upon employee eligibility*

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at www.SWBC.com.