Flood Reporting Representative

SWBC; Town of Texas (WI); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Work/Life balance

Career growth opportunities

401(k) retirement plans

Wellness program

Job summary

SWBC in Wisconsin seeks a detail-minded Insurance Data Analyst to review flood insurance updates, verify accuracy, and process data in AS400, LPS, Citrix, and FiServ systems.

You will research FEMA/NFIP guidelines, handle escrow-related updates, contact insurance carriers as needed, and ensure timely, compliant loan records. 1–2 years of related experience and strong Excel/Word skills are expected.

Qualifications

• Attention to detail and accuracy in data processing.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks with organization.
• Proficient keyboarding and computer skills (MS Word and Excel).

Responsibilities

• Enter, edit, or modify insurance data in AS/400, MSP, FiServ, Citrix, ensuring accuracy.
• Review and research insurance updates for FEMA/NFIP compliance.
• Update flood insurance lines based on reports and history in the FI system.
• Resolve escrow disbursement discrepancies by researching loans and contacting agencies.
• Examine flood policy jackets to meet regulatory guidelines and save documents for audits.
• Process client reports and exceptions requiring manual review.

Job description

SWBC is seeking a talented individual to analyze updates by reviewing, researching, and verifying all flood insurance updates which may include payments on escrow flood loans. This role is responsible for interpreting, sorting, and verifying accuracy of pertinent insurance data and making necessary outbound calls and/or researching insurance carrier websites to verify and update insurance coverage. In addition, this role enters, edits, or modifies pertinent insurance information into AS400, LPS, Citrix, and FiServ database systems.

Why you'll love this role:

This role provides a unique opportunity to learn about specific flood laws, regulations and how it applies to Flood Tracking to ensure the line is compliant will all flood rules.

Essential duties include the following:

• Enters, edits, or modifies pertinent insurance data into AS/400, MSP, FiServ, Citrix, or other client systems while comparing data entered with source documents and in a timely manner ensuring accuracy, completeness, and adherence to department procedures.
• Reviews and researches insurance updates for determination of compliance guidelines or requirements pertaining to FEMA and NFIP for flood adequacy, timing notifications, private investors, or escrow payment disbursements.
• Makes necessary adjustments to flood insurance lines based on data found on reports, documents, or notes on AS400 history and may require updates to the FI system of record.
• Resolves escrow disbursement discrepancies by researching the loan and making outbound calls to the insurance agency/company to obtain required information in order to make timely and accurate updates and insurance payments to loan files.
• Examines and processes flood exception reports for illogical conditions that must be researched via internal/external systems to resolve and update the loan for the out-of-sync condition.
• Reviews full Private Insurance flood policy jackets to meet specific flood regulatory guidelines; and examines and processes client specific reports and exceptions that require manual review of flood coverage using approved calculators, appraisals, and requesting cost evaluations to determine flood adequacy; and properly save all documents to loan for audit purposes.

Serious candidates will possess the minimum qualifications:

• High School Diploma or equivalency.
• Minimum one to two (1-2) years insurance data processing and verification, mortgage banking loan servicing, or related experience.
• Intermediate understanding of mortgage escrow accounts or homeowners insurance.
• Intermediate computer and accurate keyboard skills in utilizing computer applications such as MS Word and Excel.
• Intermediate organizational skills to perform multiple work assignments.
• Strong verbal and written communication skills.
• Strong orientation to detail and ability to maintain accuracy in processing data and detecting discrepancies.
• Working knowledge of general office equipment such as phone system, copier, scanner, and the like.
• Able to work flexible hours which may include early mornings, late evenings, or weekends.
• Able to sit for long periods of time performing sedentary activities.
• Able to lift up to 20 lbs. of files, supplies, documents, or other related items.

SWBC offers*:

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program
• *Based upon employee eligibility

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing. Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at www.SWBC.com.

Join Our Team Great People. Great Company. Great Place to Work.

SWBC is a diversified financial services company providing insurance, mortgage, and investment services to financial institutions, businesses, and individuals. Headquartered in San Antonio, Texas, SWBC employs 2,400 people nationwide. At SWBC, you are not just an employee number, but a vital team member; each employee stands out and has the ability to make a direct impact at SWBC. We’re looking for the brightest and most creative to help introduce new solutions to new problems identified in the market and improve how our existing solutions can better help our users. SWBC is a big proponent of nurturing the entrepreneurial spirit through mentorship, continuing education, internal career growth opportunities and having a platform to make meaningful changes come to life.