Flood Reporting Representative

SWBC; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Work/Life balance

Recognition awards

Years of Service awards

Career growth

Leadership program

Continuing education

Healthcare options

401(k) plans

Wellness program

Job summary

SWBC is seeking a detail-oriented analyst to review and verify flood insurance updates, including escrow loan payments. The role involves researching carrier data, ensuring compliance, and updating multiple systems.

You will enter, edit, and verify information in AS400, LPS, Citrix, and FiServ databases, supporting accurate loan records and audit readiness.

Qualifications

• High School Diploma or equivalency.
• 1–2 years insurance data processing and verification or related experience.
• Intermediate understanding of mortgage escrow accounts or homeowners insurance.
• Intermediate skills in MS Word and Excel.
• Strong attention to detail and ability to maintain data accuracy.
• Flexible hours including early mornings, late evenings, or weekends.

Responsibilities

• Enter, edit, or modify insurance data in client systems while ensuring accuracy and timeliness.
• Research insurance updates for FEMA/NFIP compliance and escrow disbursements.
• Adjust flood insurance lines based on reports and AS400 history.
• Resolve escrow discrepancies by contacting insurance agencies and updating loan files.
• Review flood policy jackets and client reports for compliance and audit readiness.

Skills

Data entry accuracy

Organizational skills

Communication skills

MS Word

Excel

Research

Education

High School Diploma or equivalency

Tools

AS/400

MSP

FiServ

Citrix

LPS

Job description

SWBC is seeking a talented individual to analyze updates by reviewing, researching, and verifying all flood insurance updates which may include payments on escrow flood loans. This role is responsible for interpreting, sorting, and verifying accuracy of pertinent insurance data and making necessary outbound calls and/or researching insurance carrier websites to verify and update insurance coverage. In addition, this role enters, edits, or modifies pertinent insurance information into AS400, LPS, Citrix, and FiServ database systems.

Why you'll love this role:

This role provides a unique opportunity to learn about specific flood laws, regulations and how it applies to Flood Tracking to ensure the line is compliant will all flood rules.

Essential duties include the following:

• Enters, edits, or modifies pertinent insurance data into AS/400, MSP, FiServ, Citrix, or other client systems while comparing data entered with source documents and in a timely manner ensuring accuracy, completeness, and adherence to department procedures.
• Reviews and researches insurance updates for determination of compliance guidelines or requirements pertaining to FEMA and NFIP for flood adequacy, timing notifications, private investors, or escrow payment disbursements.
• Makes necessary adjustments to flood insurance lines based on data found on reports, documents, or notes on AS400 history and may require updates to the FI system of record.
• Resolves escrow disbursement discrepancies by researching the loan and making outbound calls to the insurance agency/company to obtain required information in order to make timely and accurate updates and insurance payments to loan files.
• Examines and processes flood exception reports for illogical conditions that must be researched via internal/external systems to resolve and update the loan for the out-of-sync condition.
• Reviews full Private Insurance flood policy jackets to meet specific flood regulatory guidelines; and examines and processes client specific reports and exceptions that require manual review of flood coverage using approved calculators, appraisals, and requesting cost evaluations to determine flood adequacy; and properly save all documents to loan for audit purposes.

Serious candidates will possess the minimum qualifications:

• High School Diploma or equivalency.
• Minimum one to two (1-2) years insurance data processing and verification, mortgage banking loan servicing, or related experience.
• Intermediate understanding of mortgage escrow accounts or homeowners insurance.
• Intermediate computer and accurate keyboard skills in utilizing computer applications such as MS Word and Excel.
• Intermediate organizational skills to perform multiple work assignments.
• Strong verbal and written communication skills.
• Strong orientation to detail and ability to maintain accuracy in processing data and detecting discrepancies.
• Working knowledge of general office equipment such as phone system, copier, scanner, and the like.
• Able to work flexible hours which may include early mornings, late evenings, or weekends.
• Able to sit for long periods of time performing sedentary activities.
• Able to lift up to 20 lbs. of files, supplies, documents, or other related items.

SWBC offers*:

Competitive overall compensation packageWork/Life balanceEmployee engagement activities and recognition awardsYears of Service awardsCareer enhancement and growth opportunitiesLeadership Academy and Mentor ProgramContinuing education and career certificationsVariety of healthcare coverage optionsTraditional and Roth 401(k) retirement plansLucrative Wellness Program*Based upon employee eligibility

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.Please note, SWBC does not hire tobacco users as allowed by law.To learn more about SWBC, visit our website at www.SWBC.com.