Exception Processor

SWBC; San Antonio (TX); Remote; MXN 290,000 - 424,000; Full time

Benefits offered by this job

Substance-Free Workplace

Drug testing

Job summary

SWBC is seeking an Exceptions processor to review documents missing key information and verify data with insurance agents and carriers. You will handle a variety of tasks from document intake to updates in the system, building subject-matter expertise in mortgage processing while protecting SWBC and client interests.

Candidates should have strong attention to detail, 2+ years in data entry or customer service within mortgage/insurance/banking, and proficient MS Word/Excel skills.

Qualifications

• High School diploma or GED required.
• Minimum of two years data entry, customer service, or related experience preferred.
• Basic understanding of insurance, mortgage escrow accounts, or homeowner’s insurance.

Responsibilities

• Resolves escrow disbursement discrepancies by researching the loan and making outbound calls to obtain information.
• Maintain professional communication with agents, clients, and management.
• Process and track incoming documentation per policies and data sheets.
• Verify loan information against documents to ensure accuracy.

Skills

Data entry

Customer service

Attention to detail

Typing 35 WPM

Verbal & written communication

Multi-tasking

MS Word

MS Excel

Phone system familiarity

Education

High School diploma or GED

Tools

VoIP phone systems

Office equipment

Job description

Why you’ll love this role:

Do you enjoy investigating problems? Then this is the role for you. As an Exceptions processor, you will be able to use your skills to review documents that are missing key pieces of information. While using your attention to detail ability, you will work with insurance agents and carriers to verify information, improving your customer service skills. Your day will look a little different each day as you will work in a variety of work functions. You will work with documents from the point where they leave the mail room all the way until it is updated to the loan. All the processes lend to helping you become a subject matter expert in mortgage processing while helping to protect the interests of SWBC and its clients.

Essential duties include the following:

• Resolves escrow disbursement discrepancies by researching the loan and making outbound calls to the insurance agency/company to obtain required information in order to make timely and accurate updates and insurance payments to loan files.
• Maintain positive work environment by acting and communicating in a professional manner so as to get along with agents, clients, co-workers, and management.
• Process and track incoming documentation according to the department and Financial Institutions policies and data sheets.
• Reviews documentation by comparing data entered with source documents, verifying loan information to documents received to ensure accuracy and completeness of incoming document exceptions.
• Resolve Escrow disbursement discrepancies by researching the loan and making outbound calls to the insurance agency/company to obtain required information in order to make timely and accurate updates/payments to loan files.
• Reviews Insurance documents that have been sent through as exceptions that require updating/commenting or additional research due to missing/invalid information.
• Researches, verifies, and updates the status of the insurance information through research and exploration to ensure the submitted documents are matched to the correct loan/file/line.
• Disburses Insurance premiums according to department policies and procedures through SWBC’s system of record.
• Determines if a document(s) can be used to update the loan or comment to loan history.
• Adjusts insurance lines based on data found pertinent to insurance type or found on reports, documents, or notes in system of record.
• Updates pertinent information to insurance data into the system of record in a timely manner ensuring accuracy, completeness, and adherence of department policies and procedures.
• Performs data processing/customer service functions in support of SWBC Mortgage Exceptions system(s) of record.
• Performs all other duties as assigned.

Serious candidates will possess the minimum qualifications:

• High School diploma or GED required.
• Minimum of two (2) years data entry, customer service, or related experience in mortgage, insurance, or banking environment preferred.
• Basic understanding of insurance, mortgage escrow accounts, or homeowner’s insurance.
• Intermediate to advanced computer skills to include MS Word and MS Excel.
• Excellent customer service skills for making phone calls or generating correspondence pertaining to the loan information.
• Excellent organizational skills.
• Strong verbal and written communication skills.
• Able to demonstrate a high level of attention to detail while being accurate and organized.
• Able to type 35 WPM accurately.
• Familiar with most general office machines to include computers, Voice over Internet Protocol (VoIP) phone systems, and basic computer troubleshooting.
• Able to multi-task and be adaptable to change.
• Able to meet department expectations, handle repetitive work, and work overtime as required.
• Able to sit/stand for long periods of time while entering data, making phone calls, or performing other sedentary duties.
• Able to remain self-disciplined to stay on task in a work from home environment.

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

To learn more about SWBC, visit our website at www.SWBC.com.

SWBC is a diversified financial services company providing insurance, mortgage, and investment services to financial institutions, businesses, and individuals. Headquartered in San Antonio, Texas, SWBC employs 2,400 people worldwide. At SWBC, you are not just an employee number, but a vital team member; each employee stands out and has the ability to make a direct impact at SWBC. We’re looking for the brightest and most creative to help introduce new solutions to new problems identified in the market and improve how our existing solutions can better help our users. SWBC is a big proponent of nurturing the entrepreneurial spirit through mentorship, continuing education, internal career growth opportunities and having a platform to make meaningful changes come to life.