Traveling Universal Banker

M&T Bank; Buffalo (NY); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank in Buffalo, NY is seeking a Float Universal Banker to support branch operations and customer interactions across Consumer and Business Banking. You will educate customers, guide them to digital tools, and help identify solutions during in-branch or appointment contexts.

This role requires at least 1 year of retail sales or customer service experience, strong communication and organizational skills, and willingness to travel between branches within the designated area.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of proven retail sales or customer service experience.
• Willingness to travel between branches.
• Strong verbal and interpersonal skills.
• Proficient with internet and digital banking tools.

Responsibilities

• Educate customers and explain product features.
• Promote digital capabilities in customer interactions.
• Explain loan eligibility criteria.
• Handle servicing for Consumer and Business Banking clients.
• Follow sales process and provide guidance.
• Drive retention and expansion of relationships.
• Manage lobby interactions and greet customers.
• Refer opportunities to banking partners.
• Uphold AML/KYC compliance and flag suspicious activity.
• Record interactions and complete transactions accurately.

Skills

Verbal communication

Interpersonal skills

Time management

Organizational skills

Digital literacy

Education

High school diploma or GED

Tools

Internet savvy

Job description

M&T Bank in Buffalo, NY is seeking a Float Universal Banker to support branch operations and customer interactions across Consumer and Business Banking. You will educate customers, guide them to digital tools, and help identify solutions during in-branch or appointment contexts.

This role requires at least 1 year of retail sales or customer service experience, strong communication and organizational skills, and willingness to travel between branches within the designated area.