Overnight Support Staff 2 - Weekends

Project HOME; Philadelphia (Philadelphia County); On-site; USD 23,419 - 31,684; Part time

Job summary

Project HOME is seeking a Part Time Support Staff 2 for the Inn of Amazing Mercy in Philadelphia, overnight Saturday and Sunday 12AM-8AM. You will assist residents with daily living, ensure safety, support crisis de-escalation, and maintain site health and community resources connection.

Required are a high school diploma or GED, a ServSafe certificate within 90 days, and at least 1 year of experience in behavioral health or homelessness services.

Qualifications

• . High school diploma or GED required.
• . ServSafe certificate within 90 days of hire.
• . At least 1 year experience in behavioral health and/or homelessness.

Responsibilities

• Maintain site health and safety by controlling access and logging entries.
• Conduct rounds to ensure safety and de-escalate crises.
• Answer calls, take messages, and log in shift notes.
• Engage residents with respectful, recovery-focused engagement.
• Assist with meals and kitchen tasks and event housekeeping.

Skills

Basic computer literacy

Crisis intervention/de-escalation

Strong communication

Education

High school diploma or GED

Tools

ServSafe

Job description

At Project HOME, your work has purpose. Every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. Support Staff 2 will assist residents in achieving recovery and wellness goals, fostering a culture of peer support, and connecting with community resources while role modeling positive behaviors. They play a crucial role in maintaining community peace and security, orienting new residents to program protocols, and promoting a supportive living environment.

• Location: Inn of Amazing Mercy, 115 E. Huntingdon St. Phila, PA 19125
• Schedule: Part Time - Saturday and Sunday 12AM-8AM (overnight)
• Pay Rate: $19.68/hr

What You'll Do:

Maintain Site Health & Safety

• Grant access to staff, residents, guests, and approved delivery personnel only, ensuring all guests sign the visitor log and logging deliveries.
• Conduct and document building rounds to check the safety and security of residents and the premises.
• Address urgent and crisis situations using de-escalation strategies and follow emergency procedures for incidents such as floods and fires.
• Manage resident interactions independently at the site while having on-call assistance available as needed.

Communication and Documentation

• Answer incoming calls, take accurate messages, and transfer calls as needed.
• Participate in shift briefing with outgoing and oncoming staff and document shift summary in staff logbook, Microsoft Teams, and other database systems, as necessary.
• Follow site procedures to communicate with on-call staff during shift transitions.

Resident Engagement

• Establish andmaintainhealthy, respectful relationships with residents, guests, and community members.
• Engage residents in a manner that acknowledges their unique recovery processes.
• Facilitate recovery and community-building groups and activities asappropriate.

Additional Duties

• Attend meetings and trainings, including supervision, staff meetings, community meetings, linkage meetings, and court appearances, if necessary.
• Assistresidentswith activitiesof daily living, laundry,extermination preparation, room turnovers,and receive and document food/program fees,when necessary.

Prepare and serve meals/snacksasdesignated times asrequired. Maintain cleanliness of kitchen and oversee kitchen clean up (wash dishes, empty trash, etc).

Medication Monitoring Duties

Assist residents to comply with taking their prescribed medications per medication monitoring policy and site protocols.

What You’ll Bring:

• High school diploma or GED required.
• ServSafe certificate at time of hire or must obtain within 90 days of hire.
• At least 1 year experience working in behavioral health and/or homelessness.

Core Skills:

• Basic computer/technology literacy
• Knowledge of crisis intervention and de-escalation
• Good communication skills, both verbally and in writing, excellent interpersonal skills to work collaboratively with all levels of staff and residents.

Physical Requirements:

• Ability to move through and access different environments/work that involves sitting/standing/walking.

Project HOMEprovidesequal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job, nor does it constitute a written or implied contract.