Floating Multi‑Site Retail Manager

GOODWILL IND OF THE CHESAPEAKE INC; Joppa Hills (MD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Bilingual differential

Job summary

Goodwill Industries of the Chesapeake is seeking a Retail Assistant Manager – Multi‑Site (Floating) to support operations across Bel Air, Owings Mills and surrounding locations. You will provide leadership coverage, supervise staff, and act as Store Manager when needed, driving sales and improving customer service.

The role requires 1 year of supervisory retail experience, a high school diploma, and weekend availability.

Qualifications

• High school diploma or equivalent.
• At least 1 year of supervisory experience in retail.
• Strong leadership, customer service, and merchandising skills.
• Ability to manage multiple priorities with minimal supervision.
• Self-starter mindset with flexibility to learn and grow.

Responsibilities

• Support Store Managers across multiple locations in all aspects of store operations and staff supervision.
• Provide leadership coverage to ensure consistent execution of policies, procedures, and customer service standards.
• Serve as a lead greeter and set the tone for excellent customer and donor service.
• Assist with interviewing, onboarding, training, scheduling, coaching, and performance management.
• Help achieve sales goals while managing labor and operational expenses.
• Direct production workflow to meet donation processing, colorization, categorization, pricing, rotation, and salvage targets.
• Implement floor plans, visual standards, and seasonal merchandising strategies.
• Resolve escalated customer concerns and protect brand reputation.
• Identify loss prevention risks, report concerns, and support shrink‑reduction practices.
• Maintain a clean, organized, and safe store environment.
• Assist customers with purchases and donors with intake procedures.
• Perform non‑managerial tasks (register, stocking, processing) as needed to maintain operations.
• Promote Goodwill’s mission and uphold organizational values.
• Perform additional duties as assigned.

Skills

Leadership

Customer service

Merchandising

Staff supervision

Prioritization

Education

High School Diploma

Job description

Goodwill Industries of the Chesapeake is seeking a Retail Assistant Manager – Multi‑Site (Floating) to support operations across Bel Air, Owings Mills and surrounding locations. You will provide leadership coverage, supervise staff, and act as Store Manager when needed, driving sales and improving customer service.

The role requires 1 year of supervisory retail experience, a high school diploma, and weekend availability.