Floating Member Services Rep — Travel‑Ready Teller

Self-Help Federal Credit Union; Manchester (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

Self-Help Federal Credit Union is seeking a Floating Member Service Representative for their Manchester, CT branch. In this role, you will provide outstanding customer service and assist members with their financial needs. Key responsibilities include processing transactions, enhancing member relationships, and maintaining account accuracy. A High School diploma and prior experience in customer service or financial institutions are preferred. Bilingual candidates in Spanish are highly valued, and travel to other branches may be required.

Qualifications

• High School graduate or equivalent.
• Bilingual in English/Spanish highly preferred but not required.
• Minimum one year experience in a financial institution or other customer service industry preferred.

Responsibilities

• Initiate and lead conversations to assess member needs.
• Maintain and enhance member account relationships.
• Process share deposit payments and account transfers.
• Post and Log night, ATM, and mail deposits.

Skills

Customer service

Cash handling

Bilingual (English/Spanish)

Education

High School diploma or equivalent

Job description

Self-Help Federal Credit Union is seeking a Floating Member Service Representative for their Manchester, CT branch. In this role, you will provide outstanding customer service and assist members with their financial needs. Key responsibilities include processing transactions, enhancing member relationships, and maintaining account accuracy. A High School diploma and prior experience in customer service or financial institutions are preferred. Bilingual candidates in Spanish are highly valued, and travel to other branches may be required.