Floating Medical Assistant & Front Desk Specialist

Balance Health; Illinois; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

FSA

PTO

401(k) Plan

EAP

Life Insurance

AD&D Insurance

Short-Term Disability

Long-Term Disability

Job summary

Weil Foot & Ankle Institute is seeking a Floating Medical Assistant / Patient Services Representative to provide clinical and front office support across multiple podiatry clinics in Illinois and California, traveling as needed.

You will welcome patients, schedule appointments, verify insurance, collect copays, document in EMR, assist with examinations, and maintain a smooth patient flow while upholding HIPAA and high standards of care.

Qualifications

• High school diploma or GED required.
• Medical Assistant experience in an outpatient or ambulatory setting required.
• Customer service experience required.
• Experience with Electronic Medical Records (EMR) and Microsoft Office.
• Experience in a podiatry, orthopedic, surgical, or multispecialty practice preferred.
• Excellent communication, organizational, critical thinking, and problem-solving skills.
• Strong attention to detail with the ability to multitask and prioritize in a fast-paced environment.
• Ability to work independently while maintaining professionalism, confidentiality, and positive relationships with patients, providers, and team members.

Responsibilities

• Prepare patients for examinations and procedures by escorting them to exam rooms and obtaining medical histories.
• Measure and record vital signs and perform ancillary tests within scope of practice.
• Assist physicians during examinations, treatments, in-office procedures, and wound care.
• Prepare and maintain exam rooms, ensuring cleanliness, organization, and adequate supplies.
• Clean and sterilize instruments in accordance with infection control standards.
• Accurately document patient information in the electronic medical record (EMR).
• Educate patients on medications, treatment plans, and post-procedure instructions as directed by the provider.
• Coordinate patient care and communicate effectively with providers and clinical staff.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Respond appropriately to urgent patient situations and emergencies.
• Welcome patients and visitors in a professional, courteous, and compassionate manner.
• Answer incoming phone calls and assist with patient inquiries.
• Schedule, reschedule, and confirm patient appointments.
• Verify insurance coverage and collect patient demographic information.
• Process patient check-in and check-out.
• Collect copayments and assist patients with required forms.
• Obtain referrals and prior authorizations as needed.
• Maintain accurate patient records and documentation.
• Provide front desk coverage as needed to ensure seamless clinic operations.

Skills

Medical Office Communication

EMR experience

Customer service

Attention to detail

Multitasking

Problem solving

Teamwork

Travel readiness

Education

High school diploma or GED

Tools

EMR software

Microsoft Office

Job description

Weil Foot & Ankle Institute is seeking a Floating Medical Assistant / Patient Services Representative to provide clinical and front office support across multiple podiatry clinics in Illinois and California, traveling as needed.

You will welcome patients, schedule appointments, verify insurance, collect copays, document in EMR, assist with examinations, and maintain a smooth patient flow while upholding HIPAA and high standards of care.