Front Desk Concierge (Floater)

Stratton Amenities; Needham (MA); On-site; USD 36,000 - 52,000; Full time

Job summary

Stratton Amenities in Needham, MA seeks a friendly, proactive Front Desk Concierge for luxury residential high-rises. You will welcome residents and guests, coordinate services, and ensure exceptional hospitality experiences with discretion and professionalism.

Ideal candidates bring hospitality or upscale service experience, superb communication, and strong guest service ethos. This role requires flexible scheduling, including nights, weekends, and holidays, in a fast-paced, guest-centered

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Experience in hospitality or upscale customer service preferred.
• Outstanding guest service and interpersonal skills.
• Organized, proactive, and self-motivated with a neat appearance.
• Ability to handle sensitive information discreetly.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Provide anticipatory service and ensure smooth accommodations.
• Log guest packages, manage deliveries, and audit inventory.
• Monitor lobby and security to maintain resident safety.
• Coordinate amenities requests, transportation, and move-ins.
• Build positive relationships with residents, vendors, and contractors.
• Maintain confidentiality and professional conduct at all times.

Skills

Excellent communication

Problem solving

Guest service

Interpersonal skills

Organized and proactive

Professional appearance

Flexible schedule

Confidentiality

Job description

Needham, United States

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.

Shifts: Floater

Position Requirements

• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Takes pride and ownership in the position and property
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
• Have at least two year of hospitality experience
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive and self-motivated showing a positive attitude
• Maintain a neat and professionally well-groomed appearance
• Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality
• Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements

• Experience in hospitality or upscale customer service or retail
• Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.