Floating General Manager D10

FiveStar, LLC; Paducah (KY); On-site; USD 52,000 - 76,000; Full time

Job summary

FiveStar is seeking a Floating General Manager to oversee daily store operations in the absence of a permanent General Manager or to partner with one to support store performance in Kentucky. Responsibilities include managing customer service, training, inventory, and P&L oversight while ensuring policy compliance and safe, profitable operations.

Qualifying candidates will have at least 1 year of retail management, a valid driver's license, and strong teamwork, with hands-on leadership in food

Qualifications

• High school diploma or GED or equivalent experience.
• 1+ years of retail management experience or equivalent educational background.
• A valid driver’s license.
• Must be at least 18.
• Professional appearance and a positive attitude.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills.

Responsibilities

• Oversee store operations in the absence of a General Manager or partner with a GM to assist in store operations.
• Partner with the FiveStar team to provide customers with service per company policies.
• Ensure timely and thorough training of store team.
• Address issues at store level to assure long-term problem resolution.
• Educate store team and communicate policy updates.
• Merchandise and maintain inventory levels, displays, pricing, and promotions.
• Promote the FiveStar customer service approach and ensure needs are met.
• Maintain inventory control, equipment condition, staffing, labor budgets, and timely accounting tasks, plus safety and security guidelines.
• Oversee food operation, evaluate food service areas and promotions.
• Review P&L statements and implement changes to improve store performance.

Skills

Customer service

Retail management

Food service

Team leadership

On-site operations

Education

High school diploma or GED

Tools

Basic computer skills

Job description

General Summary: Floating General Managers are responsible for the overall operations the store they are assigned to in the absence of a permanent General Manager or partner with a General Manager to assist in the operations of the store, including but not limited to accounting, marketing, customer service, human resources, and food service. They manage, assist, and direct store team in their duties as required by company policy and procedures.

• Proficient in customer service, management, and food service responsibilities and is hands‑on in daily operations.
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Ensures timely and thorough training of store team.
• Effectively addresses issues at store level to assure long‑term problem resolution.
• Educates store team and follows up on policies and communications.
• Merchandising and ensuring adequate inventory levels (evaluate displays, pricing, promotional signage, out of stocks).
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Ensures inventory control methods are in place, equipment is in good condition, adequate staffing, following labor budget, completing accounting and paperwork tasks timely, and safety and robbery prevention guidelines in place.
• Oversee food operation, evaluating appearance of food service areas, food quality, tracking, promotions, signage, and following food service guidelines.
• Review P&L statements and implement changes to improve store performance.

Minimum Qualifications:

• High school diploma, GED, or equivalent experience.
• 1+ years of retail management experience or equivalent educational background.
• A valid driver’s license.
• Must be at least 18
• Professional appearance and a positive attitude.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills.

Physical Requirements:

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Ability to travel to various FiveStar locations as assigned (typically day travel only).
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

FiveStar is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.