Floating Front Desk Coordinator – Recovery Clinic

Recovery Works NW; Tigard (OR); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

Holiday Pay

PTO & Paid Sick Time

401k with matching

Job summary

Recovery Works NW is seeking a Float Front Desk Employee to serve as the first contact for clients, families, and visitors across our outpatient clinics. You will provide essential administrative support in a welcoming, empathetic environment, managing schedules, check-ins, and data entry with confidentiality.

The ideal candidate brings 2+ years scheduling and phone experience in medical settings, excellent communication, and the ability to handle multiple tasks calmly while supporting clients

Qualifications

• High School Diploma or GED.
• Two years' experience with scheduling and answering phones, preferably in a medical office setting.
• Strong organizational and multitasking skills, with the ability to handle multiple projects at once.
• Exceptional communication and interpersonal skills.
• Knowledge of Substance Use Disorders and mental health issues preferred.
• Proficient in using office software.

Responsibilities

• Greet clients, visitors, and family members with warmth, respect, and professionalism.
• Answer phone calls and direct inquiries to appropriate staff or departments.
• Manage client check-in/check-out processes, ensuring timely and accurate data entry.
• Maintain confidentiality and respect clients' privacy in all interactions.
• Assist clients with questions or concerns, providing resources and referrals as needed.
• Follow up on no-show patients and fill same-day cancellation slots.

Skills

Strong communication

Multitasking

Professional demeanor

Phone experience

Scheduling experience

Education

High School Diploma or GED

Tools

Office software

Job description

Recovery Works NW is seeking a Float Front Desk Employee to serve as the first contact for clients, families, and visitors across our outpatient clinics. You will provide essential administrative support in a welcoming, empathetic environment, managing schedules, check-ins, and data entry with confidentiality.

The ideal candidate brings 2+ years scheduling and phone experience in medical settings, excellent communication, and the ability to handle multiple tasks calmly while supporting clients