Floating CSR: Customer Service Pro for Dynamic Stores

PAY-O-MATIC CK CASHI; New York (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Short-term incentives

Medical insurance

Dental coverage

Vision coverage

Life Insurance

Sick Leave

Job summary

PAY-O-MATIC CK CASHI in Bronx, NY is seeking a Front-Line Customer Service Representative to handle cashing checks, money transfers, bill payments, and prepaid products while delivering friendly, accurate service. The role requires flexibility to work weekends, holidays, and floating to nearby stores.

The CSR will maintain customer accounts, promote services, and ensure secure cash handling. This is a full-time, in-person position with a competitive hourly rate of $17.00.

Qualifications

• One to two years related experience or equivalent.
• Commitment to excellence and high standards.
• Ability to work independently and as a member of a team
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Bilingual language skills are a plus.

Responsibilities

• Effectively identifies and responds to customers’ needs.
• Processes customer transactions including cashing checks, money transfers, bill payment and selling a wide range of pre-paid products; ensures all necessary information is in place prior to completing transactions.
• Opens new preferred customer accounts and issues preferred customer cards like the inPower debit card.
• Ensures completion of customer transactions in a timely and courteous manner.
• Establishes and maintains customer accounts by updating photos, addresses, phone numbers, etc.
• Maintains working knowledge of all Payomatic’s products and services.
• Responds to customers’ inquiries regarding their accounts or Payomatic’s products and services in a professional and courteous manner.
• Promotes Payomatic’s services by offering customers information on valuable services.
• Performs check verification using the Loss Prevention Department as a tool.
• Maintains a safe and secure work environment by following Payomatic’s safety/security policies and procedures.
• Follows all Company’s cash handling procedures.
• Maintains cleanliness and organization of the Secure (teller) Area throughout the shift.
• Performs routine store cleaning duties including sweeping and mopping the store lobby and Secure Area, wiping down counters and high-touch surfaces, and maintaining an orderly and professional customer environment.
• Empties trash receptacles, replaces liners, and transports garbage to designated disposal areas following company procedures.
• Cleans and restocks restrooms as needed, including replenishing soap, paper products, and other supplies.
• Performs opening and closing cleaning routines as assigned, ensuring the store is presentable and safe for customers and staff.
• Follows all safety and sanitation procedures when handling cleaning materials and equipment.
• Performs cash drawer opening and closing procedures at the beginning and the end of the shift; reconciles checks cashed, payments made and other transactions performed during his/her shift.
• Performs other duties as assigned by supervisor.

Skills

Customer service

Communication

Teamwork

Flexibility

Bilingual

Job description

PAY-O-MATIC CK CASHI in Bronx, NY is seeking a Front-Line Customer Service Representative to handle cashing checks, money transfers, bill payments, and prepaid products while delivering friendly, accurate service. The role requires flexibility to work weekends, holidays, and floating to nearby stores.

The CSR will maintain customer accounts, promote services, and ensure secure cash handling. This is a full-time, in-person position with a competitive hourly rate of $17.00.