Floating Community Support Specialist

Greystar; Dallas, Northern (TX, KY); Hybrid; USD 52,000 - 74,000; Full time

Benefits offered by this job

Competitive medical, dental, vision, &

Disability & life insurance benefits

Generous paid time off (vacation, sick

Holiday and birthday leave

Housing discount at Greystar-managed}/

401(k) with company match

Parental leave and fertility benefits

Employee assistance program

Job summary

Greystar is seeking a Floating Community Support Specialist to assist on multiple portfolio communities. The role focuses on accounting, payable processing, vendor communications, and resident interactions within Greystar's centralized Resource Center.

Yardi experience is preferred and a college degree is commonly required. This full-time onsite position emphasizes accurate financial close-out, cooperation with onsite teams, and adherence to lease terms while supporting resident satisfaction

Qualifications

• College degree in related field, or equivalent combination of education and experience preferred.
• Strong proficiency in using property management software systems (Yardi experience preferred).
• Minimum of one year of accounting, property management, or related experience preferred.
• Ability to read, write, and communicate effectively regarding financial documents and property operations.

Responsibilities

• Contributes to an optimized consumer experience via phone, email, or other technologies.
• Processes onsite operational expenses for payment by reconciling work performed and coding expenses.
• Communicates with residents regarding account balances and delinquency management.
• Coordinates possession processes for apartment units with legal and onsite teams.
• Performs final accounting procedures to ensure accurate billing and minimize damages liability.
• Review and process onsite expenses, coding to Chart of Accounts and coordinating with vendors and clients.
• Set up new vendors and process payments, resolving invoice disputes as needed.
• Review utility billing charges and address unit-level discrepancies.

Skills

Customer service

Accounting basics

Communication

Financial reporting

Education

College degree or equivalent

Tools

Yardi

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Floating Community Support Specialist supports the Company’s goals related to the financial facets of onsite operations by completing accounting, bookkeeping and other financial responsibilities related to assigned portfolio of communities. Additionally, the Floating Community Support Specialist will prepare financial close out, ensure accuracy and process all payables, and will be responsible for resident and vendor communication and related accounting and financial transactions as necessary. The Floating Community Support Specialist is a team member on Greystar's centralized Resource Center team and is responsible for supporting various portfolios of communities and projects within the Resource Center. Yardi experience is preferred for this opportunity.

JOB DESCRIPTION

1. Contributes to and facilitates an optimized consumer experience in a virtual environment via phone, email, or other technologies.


2. Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes. Additional, manages communication between the vendor/contractor, accounting, and the client/owner as needed.


3. Communication with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforce lease contracts to maximize revenue.


4. Follows the Company’s established procedures related to regaining possession of apartments by following proper notice requirements, filing of documents with legal representation. Ensuring proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel.


5. Detailed review and completion of final accounting procedures to ensure accurate billing and minimize liability of damages to communities.


6. Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed or products purchased, codes expenses to appropriate Chart of Account codes, and manages communication between the vendor/contractor, accounting, and the client/owner as needed.


7. Coordinates setting up new vendors, contractors, and other service providers for payment, contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments.


8. Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies.


9. Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move- out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.


10. Promotes resident satisfaction and retention by responding to questions and requests in a timely manner, and taking appropriate action to resolve and address resident account related issues.

Knowledge, Skills, Abilities: College degree in related field, and/or equivalent combination of education and experience is preferred. Strong proficiency in using property management software systems (Yardi experience preferred). Minimum of one year of accounting, property management, or other related experience preferred. Employment history that demonstrates the application of property management, accounting, and customer service background sufficient to assist in managing the day-to-day operation of an apartment community, resolve customer complaints and issues, and complete financial records, documents, and reports. Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property’s financial operation. Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections/delinquency management. Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents. Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to validate and calculate payment information.

#LI-RF1 #LI-Onsite

Additional Compensation

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.


• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.


• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.


• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.


• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).


• 401(k) with Company Match up to 6% of pay after 6 months of service.


• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).


• Employee Assistance Program.


• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.


• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records. Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

Our continued success depends on our people. Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents.

Core Values

Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.

Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.

Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.

Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.

Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.

Teamwork We work together to accomplish goals, solve problems, and enrich our work environment.

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.