Community Support Supervisor

Greystar; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Medical, Dental, Vision

Disability & Life insurance

Paid Time Off

15 days vacation + 4 personal days + 0

11 paid holidays

Birthday off after 1 year

Housing discount at Greystar-managed

Job summary

Greystar seeks a Community Support Supervisor in Dallas to lead the daily operations of Community Support Specialists and to drive standardization across onsite operations by centralizing administrative processes from the Resource Center. Entrata property management software experience is preferred.

The role emphasizes implementing policies, supporting training, and ensuring KPIs are met while collaborating with onsite leaders to enhance service delivery and performance across the portfolio.

Qualifications

• College degree in related field, or equivalent combination of education and experience.
• Minimum of two years of property management experience preferred.
• Entrata property management software experience is preferred.
• Experience on centralized Resource Center teams or similar operations strongly preferred.
• Strong understanding of lease terms, collections, and property operations.

Responsibilities

• Manages and supports implementation of strategies, programs, and initiatives.
• Defines processes, policies, tools, and metrics to standardize operations.
• Supports daily tasks of direct reports to ensure service quality.
• Ensures KPIs are met and communicates with onsite leaders to resolve issues.
• Completes reports and analyses for HR, finance, and administration.

Skills

Leadership

People management

Process improvement

Communication

Training

Education

College degree in related field

Tools

Entrata

Yardi

Foresight

Workday

Job description

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Community Support Supervisor directly supervises the daily operations of Community Support Specialists. This role also works with real estate operators, the business and functional leaders, and members of the Resource Center to introduce and sustain best practices and process improvements through centralization of the administrative processes from onsite operations. Entrata property management software experience is preferred for this opportunity.

Key Responsibilities

• Manages and supports implementation of strategies, programs, and initiatives that drive operational excellence and standardization by creating and defining processes, procedures, tools, policies, communication, and metrics, and managing compliance with the Company’s operating policies and procedures.
• Provides input into operating policies and procedures that promote best practices and standardization across the Company’s real estate portfolio, and assists in implementing training, tools, and systems that ensures the integration of best practices into the operation of the centralized Resource Center.
• Supports and manages the daily tasks of direct reports to ensure operational excellence and customer satisfaction.
• Ensures Company’s set KPIs are met and/or exceeded through reporting metrics.
• Communicates with and supports the onsite leaders, Community Support Specialists and other support groups to resolve service and performance level issues, provide input for process improvement, and support strategic initiatives that enhance the products, services, and overall effectiveness of real estate operations.
• Supports the daily operations of the Resource Center for a limited number of communities.
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Knowledge, Skills, Abilities

• College degree in related field, or equivalent combination of education and experience is preferred.
• Minimum of two years of property management experience (ideally in a Community Support Specialist, Assistant Community Manager, Community Manager, or similar role), or other related experience preferred.
• Entrata property management software experience is preferred.
• Experience working on Greystar's centralized Resource Center team or experience working on a similar centralized team supporting property operations is highly preferred.
• Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections.
• Employment history that demonstrates the application of property management, accounting and customer service background sufficient to assist in managing the day-to‑day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports.
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property’s financial operation.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and e employment documents.
• Experience in using the Company’s property management applications (Yardi, Foresight, Entrata, Workday) is preferred.

#LI-RF1 #LI-Onsite

Additional Compensation

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

Corporate Positions

In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

Onsite Property Positions

In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off.
• All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
• Plus your birthday off after 1 year of service!
• Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees.

For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you!

Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents.

Thank you for your interest in working at Greystar!!

As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other.

• Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
• Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
• Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
• Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
• Teamwork We work together to accomplish goals, solve problems, and enrich our work environment.

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit www.greystar.com.