Floating Branch Ops Lead – Customer Growth & Service

Village Bank; Northern (KY); Hybrid; USD 58,000 - 62,000; Full time

Job summary

The Village Bank is seeking a Floating Assistant Branch Manager in Auburndale, MA. The role supports the branch manager, oversees teller and customer service activities, and travels to other locations as needed.

The position emphasizes sales, account origination, and regulatory compliance while maintaining service standards. Starting salary ranges from $58,000 to $62,000 annually and varies with experience.

Qualifications

• Bachelor's degree required.
• 2-3 years related experience preferred.
• Strong interpersonal communication skills are essential.
• Proficiency in bank systems and Microsoft Word desired.

Responsibilities

• Greet and assist customers, cross-sell bank products and services.
• Resolve account problems promptly and provide general banking information.
• Participate in community outreach to promote the bank and generate new business.
• Maintain professional communication with customers and colleagues.
• Keep up-to-date on core banking applications and account opening procedures.
• Refer customers to product specialists (investments, lending) when appropriate.

Skills

Bachelor's degree

2-3 years experience

Education

Bachelor's degree

Two to three years related experience

Tools

Microsoft Word

Job description

The Village Bank is seeking a Floating Assistant Branch Manager in Auburndale, MA. The role supports the branch manager, oversees teller and customer service activities, and travels to other locations as needed.

The position emphasizes sales, account origination, and regulatory compliance while maintaining service standards. Starting salary ranges from $58,000 to $62,000 annually and varies with experience.