Floater Branch Manager — Lead & Elevate Member Experience

Wescom; Pasadena (CA); On-site; USD 81,000 - 122,000; Full time

Job summary

Wescom is seeking a Floater Assistant Manager in Pasadena, CA to help manage multiple branches and oversee full-service branch operations, fostering a culture of service excellence and teamwork. You will lead staff, promote member engagement, and ensure compliance with audit requirements.

The role requires strong leadership, communication, and adaptability as you travel to Wescom branches within the field of membership and support weekend availability.

Qualifications

• High school graduate with customer service experience preferred.
• Bachelor’s degree is preferred; supervisory experience is a plus.
• Ability to lead, coach and develop branch staff.

Responsibilities

• Manage multiple Wescom branch locations and oversee daily operations.
• Lead, train and coach staff to deliver signature member experiences.
• Drive member engagement, product referrals and branch growth goals.
• Ensure compliance with policies, audits and security standards.

Skills

Staff Coaching

Customer Service

Leadership

Communication

Teamwork

Education

High School Diploma

Bachelor’s Degree (preferred)

Tools

Microsoft Office

Lending System

Credit Union OS

Job description

Wescom is seeking a Floater Assistant Manager in Pasadena, CA to help manage multiple branches and oversee full-service branch operations, fostering a culture of service excellence and teamwork. You will lead staff, promote member engagement, and ensure compliance with audit requirements.

The role requires strong leadership, communication, and adaptability as you travel to Wescom branches within the field of membership and support weekend availability.