Float Teller: Customer Champion & Branch Support

Mercantile Bank of Michigan; Arcada Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercantile Bank of Michigan is recruiting a Full Time Float Teller to deliver exceptional service in our Alma Northtown office and surrounding Central Market branches. You will handle deposits, withdrawals, loan payments, and other teller transactions while balancing your cash drawer daily.

The role emphasizes cross-selling, customer engagement, and using our CRM system to refer customers to specialists. Local travel to support neighboring branches will be required; a strong focus on accuracy,

Qualifications

• Cash handling and data entry with accuracy.
• Strong communication and customer service skills required.
• Ability to multitask and meet sales goals in a fast-paced environment.

Responsibilities

• Performs teller transactions and balances cash drawer daily.
• Promotes customer relations and cross-sell opportunities.
• Uses CRM to refer customers to the right team members; meets sales goals.
• Answers the phone and directs inquiries to the appropriate bank personnel.

Skills

Cash handling

Data entry

Multitasking

Communication skills

Sales skills

Customer service

Initiative

Education

High school diploma or GED

Tools

CRM: 360 View

Job description

Mercantile Bank of Michigan is recruiting a Full Time Float Teller to deliver exceptional service in our Alma Northtown office and surrounding Central Market branches. You will handle deposits, withdrawals, loan payments, and other teller transactions while balancing your cash drawer daily.

The role emphasizes cross-selling, customer engagement, and using our CRM system to refer customers to specialists. Local travel to support neighboring branches will be required; a strong focus on accuracy,