Float Teller/ CSR

First Community Bank; Columbia (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Teller to enhance customer experiences through quality transactions and personal interactions. In this role, you'll ensure accurate processing of transactions while identifying additional financial needs of customers. Your contributions will help maintain customer satisfaction and retention, making a significant impact in a collaborative team environment. If you possess strong communication skills and a passion for customer service, this opportunity allows you to grow within the banking sector while supporting your community.

Qualifications

• High school diploma or equivalent required.
• Cash handling experience preferred.
• Effective oral and written communication skills.

Responsibilities

• Ensure accurate processing of teller transactions.
• Resolve customer issues professionally.
• Support team sales process by identifying customer needs.

Skills

Cash handling

Oral communication

Written communication

Customer service

Interpersonal skills

Problem-solving

Analytical skills

Math calculations

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Position Summary

Responsible for providing
quality transactions and efficiency to customers who prefer personal
interaction with the Bank. Also
responsible for proactively recognizing additional financial needs of customers
and referring them to other Bank staff as applicable.

Essential Duties and
Responsibilities (Other duties may be assigned.)

• Ensure accurate and timely processing of basic teller transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within approval limit or obtaining authorization as needed, issuing official checks, taking large commercial deposits, cash advances, etc.
• Balance daily work in accordance with established Bank policies and procedures.
• Handle proportionate volume of work based on banking office demands to include Teller Capture.
• Resolve customer issues and problems in a professional manner or refer to appropriate staff to guarantee customer satisfaction and retention.
• Support team sales process by identifying and acting upon customer needs or by making the appropriate referral. Participate in team and individual sales goals.
• Follow bank policies and procedures, security guidelines, and comply with all federal, state and local regulations.
• Manage risk in every transaction and detect fraudulent transactions to prevent losses
• Opportunity for cross-training for Customer Service Representative and Teller Supervisor functions.

Qualifications

• High school diploma or equivalent required.
• Cash handling experience preferred.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrate willingness and desire to interact in a team environment.
• Ability to prioritize and multi-task.
• Ability to compute basic to moderately complex math calculations.
• Basic problem-solving and analytical skills.
• Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in using personal computers and office products (e.g., Word, Excel).

Salary Range: $15.00 to $16.00 per hour

FIRST COMMUNITY BANK (SC) is an EEO employer - M/F/Vets/Disabled

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