Float Patient Services Representative

One Community Health Sacramento; Sacramento (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

One Community Health Sacramento is seeking a patient-focused medical receptionist to serve as a resident expert in delivering timely information and services to patients and clients. This on-site role supports multiple sites in Sacramento and requires flexibility to cover Midtown, Carmichael, and Arden as needed.

Responsibilities include verifying demographics and insurance, communicating delays, collecting co-pays, explaining financial responsibilities, answering phones, and maintaining patient

Qualifications

• High school diploma or equivalent (required)
• 3 years previous medical secretarial/office experience (required)
• Active CPR, BLS Certification (required)
• AA degree preferred (optional)

Responsibilities

• Provide information and services to patients courteously and promptly
• Take initiative to seek assistance as needed and inform patients of who will help
• Maintain strict patient confidentiality at all times
• Verify and update patient demographics and insurance information
• Communicate appointment delays and wait times to patients and providers
• Verify patient insurance eligibility and co-payment (HMO/PPO/Managed Care)
• Create daily batch and collect co-pay, provide receipts, and obtain card authorization
• Explain terms and conditions of services and financial responsibility
• Answer phones as needed

Education

High school diploma or equivalent

AA degree (preferred)

Job description

This position serves as a resident expert in their area of support by providing an environment of good will and optimum services to patients and clients.

This role is on-site (100%) in Sacramento, CA (95811).

NOTE:

This float position provides assistance across all One Community Health sites, including Midtown (95811), Carmichael (95608), and Arden (95825). Candidates must be flexible and able to work at any of these locations based on clinic and patient care needs. The schedule may vary and requires flexibility to work within the following operating hours.

• Monday - Thursday: 7:45am - 7:00pm
• Friday: 7:45am - 6:0pm
• Saturday: 8:45am - 5:00pm

Essential Functions

• Promptly and courteously provides the information and services requested by patient.
• Takes initiative to seek assistance from others; informs patient/clients of the need to do so; explains who is being called upon to help; and ensures that all patient/clients requests are addressed in a way which minimizes inconveniences of all parties.
• Maintain strict patient/clients confidentiality at all times.
• Verify and update patient demographic information and insurance information.
• Communicate appointment delays effectively with patients and providers; apprise patients of wait times, delays, etc.
• Verify patient insurance eligibility and co-payment. (HMO's, PPO's, Managed Care)
• Create daily batch and collect co-pay, provide receipt, and obtain credit/debit card authorization as needed.
• Explain terms and conditions of services and financial responsibility
• Answers phones as needed.

Requirements

• High school diploma or equivalent required
• 3 years previous medical secretarial/office experience required.
• Active CPR, BLS Certification.

Preferred

• AA degree
• Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives. Candidates who demonstrate inclusive thinking and interpersonal awareness help strengthen our commitment to equitable and compassionate care for all.
• Demonstrated person-centered approach and familiarity with trauma informed systems and restorative practices.

Reasonable Accommodations

One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require an accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application, please contact us at [e-mail]

Our Benefits

For information on the comprehensive benefits we provide, please visit: https://onecommunityhealth.com/careers/recruitment/

Additional Information

We only employ US citizens and non-US citizens authorized to work in the United States in compliance with federal law.