Float Customer Service Supervisor

BANK OF MARIN; Swanston (CA); On-site; USD 54,000 - 73,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Employee stock ownership plan

Tuition reimbursement

Volunteer program

Job summary

Bank of Marin is seeking a Float Customer Service Supervisor to lead retail banking staff across the Eastern Region branches in Napa, Amador, and the Greater Sacramento area. This full-time, on-site role requires flexibility to work at multiple locations.

You will deliver prompt, courteous service, supervise branch staff, and support operations with the Regional Manager. The job includes selling and servicing bank products, opening new accounts, and referring products to partners.

Qualifications

• 3–5 years of banking experience, including 1–2 years in a supervisory role.
• Associate's degree or Bachelor's degree; strong organizational skills.

Responsibilities

• Provide prompt, courteous, and efficient customer service.
• Direct and coordinate retail banking staff across Eastern Region branches.
• Support operational areas in collaboration with the Regional Manager.
• Sell and service bank products; open new accounts; refer products to partners.

Skills

Customer service

Supervisory experience

Banking operations

Sales referrals

Education

Associate's degree

Bachelor's degree

Job description

Float Customer Service Supervisor

Full Time Staff Non-Sales Bradshaw, Sacramento, CA, US

3 days ago Requisition ID: 1893

Bank of Marin, voted by our employees as one of the "Best Places to Work" in the North Bay Business Journal, is looking for an eager, energetic and friendly full-time Float Customer Service Supervisor to work at the bank's Eastern Region branches.

The Customer Service Supervisor must be proficient in providing prompt, courteous, and efficient customer service. The Float Customer Service Supervisor is responsible for the work direction and coordination of the retail banking staff throughout the Eastern Region branches. Work directly with the Regional Manager to provide support in operational areas as needed in the region's branches. Effectively sell and service the Bank’s products, open new accounts and refer products to bank partners.

The Float Customer Service Supervisor requires the ability to work in any of Bank of Marin's Eastern Region branch locations for short or long-term assignments. The bank's Eastern Region consists of the branches throughout Napa County, Amador County, and the Greater Sacramento area. Mileage expense reimbursement per the Bank's Expense Policy.

Professional Experience: 3-5 years previous banking experience, including 1-2 years as a supervisor (or) mastery of all Customer Service Representative functions.

Educational Experience: Associate's degree (A.A.) or bachelor's degree; general supervision experience and sound organizational skills; or equivalent combination of education and experience.

The hiring pay range for this position is $26.16 to $35.31. In addition to the pay range listed, all bank positions are eligible for incentive compensation, which varies based on role. The pay rate for a successful applicant depends on a variety of factors including but not limited to geographic location, work experience, education, and/or skill level.

The Bank of Marin is a growing public company with career advancement opportunities. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, a retirement savings plan with employer matching opportunity, bank paid employee stock ownership plan, tuition reimbursement, employee volunteer program and more. Additional details about total compensation and benefits will be provided during the hiring process.

Bank of Marin is an equal opportunity employer. EOE AA Vet/Disability