Float Customer Service Supervisor

Bank of Marin; Sacramento (CA); On-site; USD 3,604,000 - 4,864,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Employee stock ownership plan

Tuition reimbursement

Volunteer program

Job summary

Bank of Marin seeks a Float Customer Service Supervisor to support Eastern Region branches. You will oversee retail banking staff, coordinate operations with the Regional Manager, and drive customer service, account openings, and product referrals.

This full-time role covers Napa, Amador, and Greater Sacramento areas. Compensation ranges from $26.16 to $35.31 per hour, with incentive opportunities; mileage reimbursement per policy.

Qualifications

• Associate's degree (A.A.) or bachelor's degree; supervision experience and sound organizational skills; or equivalent combination of education and experience.
• 3-5 years banking experience, including 1-2 years as a supervisor, or mastery of CSR functions.

Responsibilities

• Direct the work direction and coordination of the retail banking staff in the Eastern Region.
• Support Regional Manager in operational areas as needed in the region's branches.
• Effectively sell and service Bank of Marin products, open new accounts and refer products to bank partners.

Skills

Customer service leadership

Supervisory experience

Banking operations

Account opening experience

Education

Associate's or Bachelor's degree

Tools

Banking software

Job description

If you are looking to provide top retail banking performance and service excellence in an upbeat positive setting Monday through Friday, we are looking for you!

Bank of Marin, voted by our employees as one of the "Best Places to Work" in the North Bay Business Journal, is looking for an eager, energetic and friendly full-time Float Customer Service Supervisor to work at the bank's Eastern Region branches.

The Customer Service Supervisor must be proficient in providing prompt, courteous, and efficient customer service. The Float Customer Service Supervisor is responsible for the work direction and coordination of the retail banking staff throughout the Eastern Region branches. Work directly with the Regional Manager to provide support in operational areas as needed in the region's branches. Effectively sell and service the Bank’s products, open new accounts and refer products to bank partners.

The Float Customer Service Supervisor requires the ability to work in any of Bank of Marin's Eastern Region branch locations for short or long-term assignments. The bank's Eastern Region consists of the branches throughout Napa County, Amador County, and the Greater Sacramento area. Mileage expense reimbursement per the Bank's Expense Policy.

Professional Experience

3-5 years previous banking experience, including 1-2 years as a supervisor (or) mastery of all Customer Service Representative functions.

Educational Experience

Associate's degree (A.A.) or bachelor's degree; general supervision experience and sound organizational skills; or equivalent combination of education and experience.

The Bank of Marin is a growing public company with career advancement opportunities.

Compensation

The hiring pay range for this position is $26.16 to $35.31. In addition to the pay range listed, all bank positions are eligible for incentive compensation, which varies based on role. The pay rate for a successful applicant depends on a variety of factors including but not limited to geographic location, work experience, education, and/or skill level.

Benefits

• comprehensive health care coverage
• a retirement savings plan with employer matching opportunity
• bank paid employee stock ownership plan
• tuition reimbursement
• employee volunteer program and more

Additional details about total compensation and benefits will be provided during the hiring process.

Bank of Marin is an equal opportunity employer. EOE AA Vet/Disability