Float Admin Assistant III - Oncology, Ventura

University of California - Los Angeles Health; Ventura (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

University of California - Los Angeles Health is seeking a patient liaison specialist to support assigned primary and specialty care physicians in the Ventura area. You will assist patients in navigating the health system and communicating with the care team to ensure timely access to services.

Key duties include coordinating with physicians, referring colleagues, and providing follow-up via telephone and EPIC/Care Connect.

Qualifications

• Prioritize tasks to reflect the relative importance of duties.
• Build productive relationships with Faculty, Staff, Admin, and patients from diverse backgrounds.
• Integrate competing demands to maintain a productive workflow.
• Clear verbal communication of complex problems in formal and informal settings.
• Interact diplomatically with patients across varying health statuses.

Responsibilities

• Provide direct support to physicians and patients for assigned care practices.
• Act as a liaison between patients and physicians.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to appropriate resources and provide follow-up via telephone and EPIC/Care Connect.

Skills

Prioritization

Relationship building

Creative problem solving

Verbal communication

Empathy / patient interaction

Specialty knowledge

University policies familiarity

Hospital IT systems

Authorization processes

Job description

Description

In this role, you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

Salary range: $30.36/hr - $43.49/hr

Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds
• Ability to creatively integrate competing demands into a productive working environment
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work
• Familiarity and knowledge of authorization process & managed care programs