Flight Training Support Specialist for Student Success

Atp Flight School; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage starting day one

Dental/Vision/Life Insurance starting

PTO 13 days per year

8 paid holidays

401(k) Enrollment

Job summary

ATP Flight School in the United States is seeking a Training Support Specialist to ensure a smooth training experience for each student. You will facilitate access to all ATP resources and logistics to keep training on-time and on-budget, supporting the Airline Career Pilot Program.

The role requires strong customer service, aviation knowledge, and exceptional organizational and communication skills. This position offers growth within ATP's Training Support Department.

Qualifications

• Customer service-oriented work experience required.
• Aviation experience, specifically FAA Certification, preferred.
• Private Pilot Certificate or Aircraft Dispatcher Certificate preferred.
• Some college coursework preferred.
• Excellent organizational and time management skills required.
• Outstanding verbal and written communication skills required.

Responsibilities

• Works in groups and one on one with students, proactively initiating contact while responding to student needs.
• Verifies student schedules are effectively and efficiently built, resulting in a high degree of student success.
• Coaches students with scheduling or performance issues and intervenes on behalf of students as needed.
• Completes pre-arrival phone calls and checklist to ensure students arrive prepared, conducts day 1 student check ins, and conducts weekly orientation meetings and instructor meetings.
• Administer FAA Knowledge Tests via CATS (Computer Assisted Testing Service).
• Schedules and confirms Knowledge Tests, Evaluations, Solo Flights and checkride milestones are on-track.
• Contacts Designated Pilot Examiners (DPE's) for checkride availability, schedules student checkrides, verifies feedback, and facilitates the overall checkride experience for students, instructors, and DPE's.
• Makes contingency plans for weather, maintenance, aircraft and instructor limitations.
• Has intimate knowledge of program outline.
• Facilitates introductions to other ATP departments in Training, Financing, Housing, etc. as required.
• Records and updates student tracking system to reflect student success.
• Conducts ATP Housing bi-weekly inspections.

Skills

Customer service

Aviation experience

Time management

Communication skills

Education

Private Pilot Certificate

Aircraft Dispatcher Certificate

Some college coursework

Job description

ATP Flight School in the United States is seeking a Training Support Specialist to ensure a smooth training experience for each student. You will facilitate access to all ATP resources and logistics to keep training on-time and on-budget, supporting the Airline Career Pilot Program.

The role requires strong customer service, aviation knowledge, and exceptional organizational and communication skills. This position offers growth within ATP's Training Support Department.