Flight Training Programs Lead | Client Ops & Improvement

Delta Air Lines; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Travel for dependents

Medical/Dental/Vision plans

Profit sharing

401(k) match

Job summary

Delta Air Lines, via Delta Professional Services (DPS), seeks a Program Manager to lead a team delivering high-quality customer service and support across multiple external clients. You will guide SOP development, streamline operations, and partner with client leadership to identify staffing needs and drive continuous improvement.

The role reports to the General Manager – Client Operations and requires strong leadership, aviation operations knowledge, and excellent communication skills.

Qualifications

• Must have solid organizational and leadership skills.
• Verbal and written communication with employees and executive leadership.
• Conversant with Air Carrier Flight Operations and Federal Aviation Regulations.
• Conversant with Air Carrier Training Requirements.
• Commercial Pilot Certificate (Airline Transport Pilot Certificate preferred).
• Proficient in MS Office 365 and Delta/DPS software.

Responsibilities

• Manages DPS employees assigned to multiple clients.
• Supports onboarding of NSLI, FTPI, and FOS personnel.
• Manages relationships and communication with client teams.
• Oversees employee performance and quality assurance with client management.
• Identifies staffing needs and targets with client leadership.
• Drives continuous improvement across workstreams and SOPs.
• Coordinates employee transitions with administrative team.
• Contributes to DPS DeltaNet website for client training support.
• Writes and distributes DPS employee communications.
• Coordinates periodic town-hall meetings.
• Reviews and approves employee expenses.
• Develops and documents step-by-step processes for client support.
• Explores automation and streamlining of key workstreams.

Skills

Organizational skills

Leadership

Flight Operations knowledge

Training requirements knowledge

Pilot certificate

Communication skills

MS Office 365

Job description

Delta Air Lines, via Delta Professional Services (DPS), seeks a Program Manager to lead a team delivering high-quality customer service and support across multiple external clients. You will guide SOP development, streamline operations, and partner with client leadership to identify staffing needs and drive continuous improvement.

The role reports to the General Manager – Client Operations and requires strong leadership, aviation operations knowledge, and excellent communication skills.