Flight Disruption & Passenger Recovery Coordinator

Corporate Flight Management; Smyrna (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) matching contribution

Paid sick leave

Vested vacation hours

NRSA travel privileges

Job summary

Corporate Flight Management in Smyrna, TN, is seeking a full-time team member to coordinate and manage flight disruptions, ensuring timely communication to stakeholders. Candidates must have a high school diploma, customer service skills, and the ability to travel.

This role involves monitoring flights and assisting with customer inquiries during peak times, along with opportunities for further career development. Join a supportive team where strong interpersonal skills are valued.

Qualifications

• Must be at least 18 years of age.
• Ability to travel up to 25% of the time.
• Experience with HRIS or LMS systems preferred.
• Must understand, read, and write English.

Responsibilities

• Coordinate system-wide flight disruptions.
• Serve as liaison between operational teams.
• Anticipate passenger needs during delays.
• Monitor flight delays and improve customer experience.

Skills

Customer service best practices

Interpersonal skills

Problem-solving skills

Leadership skills

Analytical skills

Education

High School diploma or GED equivalent

Tools

Microsoft Office 365

Job description

Corporate Flight Management in Smyrna, TN, is seeking a full-time team member to coordinate and manage flight disruptions, ensuring timely communication to stakeholders. Candidates must have a high school diploma, customer service skills, and the ability to travel.

This role involves monitoring flights and assisting with customer inquiries during peak times, along with opportunities for further career development. Join a supportive team where strong interpersonal skills are valued.