Flight Dispatch & Operations Coordinator

American Medical Response; Sacramento (CA); On-site; USD 30,000 - 43,000; Full time

Job summary

REACH, a Global Medical Response air transport service, is seeking a Flight Coordinator in Sacramento, CA. The role handles radio, telephone, and computer operations to notify flight personnel, reviews preflight risk assessments, and tracks flight progress with weather awareness to support safe missions.

You will pass critical information to pilots and operations specialists, maintain accurate paperwork and data entries, and generate reports.

Qualifications

• High school diploma or equivalent.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and non-emergency calls.
• Ability to understand basic computer applications.
• Minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher. (Preferred)

Responsibilities

• Respond to customer needs accordingly.
• Reviewing, confirming, and verifying preflight risk assessments for completeness.
• Monitor, tracking, and logging progress of flights.
• Maintain situational awareness of weather along planned routes to aid safe flights.
• Pass critical flight information to the Pilot in Command and the Operational Control Specialists.
• Responsible for completeness and accuracy of paperwork related to the position prior to shift completion.
• Accurate and complete data entry for the shift.
• Generate applicable reports and check for accuracy.
• Assist in locating scenes of incidents and selecting the safest, fastest routes using locator aids.
• Relay instructions from supervisors, messages and emergency information.
• Maintain knowledge of company policies and procedures.
• Adhere to all company policies and procedures.
• Maintain certifications/licensures and participate in trainings and quality improvement activities.
• Perform other duties as assigned

Skills

Reading and writing English

Radio/telephone communication

Data entry accuracy

Multi-tasking

Typing

Education

High school diploma or equivalent

Job description

REACH, a Global Medical Response air transport service, is seeking a Flight Coordinator in Sacramento, CA. The role handles radio, telephone, and computer operations to notify flight personnel, reviews preflight risk assessments, and tracks flight progress with weather awareness to support safe missions.

You will pass critical information to pilots and operations specialists, maintain accurate paperwork and data entries, and generate reports.